Mechanical Claims Adjuster (Remote)

DriveTime • Stockbridge, GA

4d • Remote

About The Position

DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims. Responsible for working with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs as well as customer vehicles under warranty. Properly adjudicates claims within approval limit and in accordance with department & industry standards. Accurately notates all actions taken and interactions with shops and customers within internal systems ensuring proper documentation of interactions. Effectively navigates department resources in order ensure adherence to department process flows and policies. Manages list of assigned pending claims and provides timely follow up with repair facilities to decision claims. Other duties as assigned

Requirements

• Must have a strong understanding of automotive systems and repair procedures, parts pricing, labor guides, and repair shop procedures/practices.
• Must have clear and professional verbal and written communication, as well as strong negotiation skills
• Is proficient in typing and general computer skills.
• Must be comfortable in a high-volume, collaborative environment, and managing multiple priorities
• Must be solutions-oriented.
• High-school diploma required; Bachelor’s Degree preferred.
• 3+ years of experience with current automotive mechanical and diagnostics.

Responsibilities

• Responsible for working with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs as well as customer vehicles under warranty.
• Properly adjudicates claims within approval limit and in accordance with department & industry standards.
• Accurately notates all actions taken and interactions with shops and customers within internal systems ensuring proper documentation of interactions.
• Effectively navigates department resources in order ensure adherence to department process flows and policies.
• Manages list of assigned pending claims and provides timely follow up with repair facilities to decision claims.
• Other duties as assigned

Benefits

• Work From Home.
• Medical, dental, and vision, oh my!
• 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities.
• Tuition Reimbursement.
• Wellness Program.
• Gratitude is Green.
• Consistent Work Schedule.
• Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees