Mechanical Claims Adjuster (Remote)

DriveTime-posted 3 days ago
Full-time • Mid Level
Remote • Fort Worth, TX
1,001-5,000 employees
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DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims. Responsible for working with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs as well as customer vehicles under warranty. Properly adjudicates claims within approval limit and in accordance with department & industry standards. Accurately notates all actions taken and interactions with shops and customers within internal systems ensuring proper documentation of interactions. Effectively navigates department resources in order ensure adherence to department process flows and policies. Manages list of assigned pending claims and provides timely follow up with repair facilities to decision claims. Other duties as assigned

  • Responsible for working with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs as well as customer vehicles under warranty.
  • Properly adjudicates claims within approval limit and in accordance with department & industry standards.
  • Accurately notates all actions taken and interactions with shops and customers within internal systems ensuring proper documentation of interactions.
  • Effectively navigates department resources in order ensure adherence to department process flows and policies.
  • Manages list of assigned pending claims and provides timely follow up with repair facilities to decision claims.
  • Other duties as assigned
  • Must have a strong understanding of automotive systems and repair procedures, parts pricing, labor guides, and repair shop procedures/practices.
  • Must have clear and professional verbal and written communication, as well as strong negotiation skills
  • Is proficient in typing and general computer skills.
  • Must be comfortable in a high-volume, collaborative environment, and managing multiple priorities
  • Must be solutions-oriented.
  • High-school diploma required; Bachelor’s Degree preferred.
  • 3+ years of experience with current automotive mechanical and diagnostics.
  • Work From Home.
  • Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.
  • Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
  • 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
  • Growth Opportunities.
  • DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
  • Tuition Reimbursement.
  • We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
  • Wellness Program.
  • Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
  • Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
  • Consistent Work Schedule. You’ll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed.
  • Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
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