Mechanic/Tool Technician

Lowe's Companies, Inc.•Concord, NC

About The Position

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. We’re glad you’re interested in building your career with us. Lowe’s is dedicated to service, which begins with serving our associates. Lowe’s team members enjoy exceptional benefits and opportunities to grow their skills. Apply today and start your career on a strong foundation. Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 35 home improvement company serving approximately 20 million customers weekly in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

Requirements

High school diploma or GED
General Studies or equivalent years of experience in lieu of education requirement, if applicable
2 Years Experience in small engine repair, can include apprenticeships or on the job training

Nice To Haves

Certification, Diploma, or associate degree in small engine repair, electronic equipment technology or electrical engineering technology
Certification, Diploma, or associate degree in any engine repair, electronic equipment technology or electrical engineering technology.
1 year experience in understanding the maintenance needs of equipment including two-cycle engines, four-cycle engines, diesel, electric, and cordless equipment.
1 year of experience in parts identification and sales, including matching components to specific engine models, explaining repair options, and recommending compatible replacement parts and maintenance products.
1 year of experience in equipment service operations, including performing inspections, preventive maintenance, and safety checks, as well as documenting work orders and repairs accurately.
1 year of experience in a customer-facing service environment, providing technical advice, demonstrating proper equipment use, and ensuring customer satisfaction through quality workmanship and clear communication.
1 year of experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.

Responsibilities

Diagnose, service, and repair a variety of rental equipment including, but not limited to: pressure washers, trenchers, generators, aerators, compaction equipment, trailers, and small engines.
Perform scheduled preventive maintenance on all rental assets to manufacturer and company standards.
Inspect returned equipment for damage, wear, and proper operation; complete repair orders and documentation accurately.
Maintain organized service records, parts usage, and maintenance logs in the company’s tracking system.
Coordinate with store management and field support teams to ensure timely turnaround of equipment.
Assist with fleet condition assessments, warranty repairs, and vendor service coordination as needed.
Adhere to all safety policies and environmental standards while maintaining a clean and professional workspace.
Support training and mentorship of new associates on proper equipment handling and safety procedures.
Provide feedback to leadership regarding recurring issues, parts needs, or design improvements.
Customer Service- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
In addition to the above responsibilities, this individual is held accountable for other duties as assigned