ME Sustainment Network Investigation Lead (Onsite)

RTX•East Hartford, CT

9d•Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? ME Sustainment Network Investigation Lead As the Investigation Lead, you will be at the forefront of ensuring robust root cause analysis (RCCA) and driving quality excellence across the organization. You will coordinate and lead the Escape Management Process, coach cross-functional teams, and foster collaboration across diverse stakeholders to deliver high-impact solutions. This role is pivotal in maintaining the integrity of our quality systems and ensuring the highest standards of operational performance. We are looking for a leader who thrives in a fast-paced environment, is passionate about problem-solving, and is eager to grow their expertise in RCCA. This role offers specialized training, cross-functional exposure, and the opportunity to make a meaningful impact on our Military Engine Sustainment Operations.

Requirements

Bachelors degree or equivalent experience and minimum 10 years experience in Quality, Manufacturing and/or Engineering, or An Advanced Degree in a related field and minimum 7 years experience.
Familiarity with the 8D investigation process is required.

Nice To Haves

Certification in Red-X / 6 Sigma / similar data driven problem solving approach preferred.
Strong analytical and problem-solving skills, with experience in RCCA methodologies (e.g., 5 Whys, Fishbone, Fault Tree Analysis).
Excellent project management and presentation skills.
Demonstrated ability to manage multiple priorities and work effectively under pressure.
Familiarity with quality systems, escape management processes, and regulatory requirements.
Results-focused work ethic to resolve issues in a timely manner.
RTX CORE Professional certification or willingness to achieve certification within 12 months of hire.
Experience in aerospace, defense, or manufacturing industries.

Responsibilities

Coordinate the Escape Management process for Network level issues, including population bounding and leading/coaching cross-functional investigation teams to identify robust root causes.
Ensure timely and effective resolution of quality escapes by driving accountability and collaboration across teams.
Complete specialized training to facilitate and coach cross-functional Problem Resolution Teams (PRTs).
Coordinate RCCA activities, drive RCCA proficiency across the organization and continuously improve personal RCCA competency and serve as a subject matter expert in root cause analysis methodologies.
Drive Sustainment Escape Management process maturity and consistency of execution across the Network through cross-functional events, procedure reviews, and standard work development.
Foster and maintain cooperative relationships with key stakeholders, including Quality Engineering (QE), Program Management (PME), CIPT, Procurement, Program Quality Management (PQM), OEM Product Recall, and Customer Support Engineering (CSE), as well as support and mentor site-specific Investigation Leads.
Maintain CORE (Customer Oriented Results & Excellence) discipline and certification, ensuring adherence to Pratt & Whitney's operational excellence framework.