MDM Systems Administrator

Astreya•San Francisco, CA

11h•$72,960 - $115,200

About The Position

Astreya is seeking an experienced MDM Systems Administrator to support enterprise endpoint services for a global client environment. This role is responsible for delivering advanced device configuration, endpoint management, and compliance alignment for non-standard and complex user setups. The position will partner closely with client IT, Security, and Engineering teams to ensure endpoints are deployed efficiently, securely, and in accordance with enterprise standards.

Requirements

Hands-on experience supporting macOS and Windows environments in an enterprise setting.
Proven experience with MDM/UEM platforms such as Jamf, Microsoft Intune, Kandji, or Workspace ONE.
Strong understanding of endpoint security, compliance, and enterprise IT controls.
Experience creating technical documentation and process runbooks.
Strong troubleshooting, communication, and customer service skills.

Responsibilities

Configure and deploy macOS and Windows endpoints using approved enterprise standards and custom configurations.
Install and validate role-based applications, security tools, and productivity software.
Support complex setups including specialized hardware, peripherals, docking stations, and multi-monitor environments.
Perform quality assurance to ensure devices are fully functional and ready for end-user deployment.
Administer and support MDM/UEM platforms (e.g., Jamf, Intune, Kandji, Workspace ONE).
Ensure endpoints meet security, compliance, and operational requirements including patching, encryption, identity, and monitoring controls.
Collaborate with client stakeholders to maintain and evolve secure baseline configurations.
Identify and escalate configuration exceptions or policy gaps.
Develop and maintain build documentation, runbooks, and configuration standards.
Translate repeatable custom configurations into scalable, standardized deployment templates.
Maintain accurate records of device builds, configurations, and deviations.
Analyze trends in custom endpoint requests to identify opportunities for automation and standardization.
Reduce manual effort through process optimization and tooling enhancements.
Identify bottlenecks and recommend improvements to deployment workflows and service delivery.
Deliver fully configured, production-ready endpoint devices.
Provide comprehensive documentation and runbooks for supported configurations.
Report on build volume, turnaround times, and recurring request patterns.
Provide recommendations for process improvements, automation, and standardization.
Deliver custom builds within defined service level agreements (SLAs).
Support expedited requests for priority and executive-level needs.
Maintain high quality standards with a target of >98% first-pass readiness.
Ensure all documentation remains current and audit-ready.
Operate within Astreya’s service delivery framework supporting client IT operations.
Participate in regular operational reviews, reporting on performance, demand trends, risks, and continuous improvement initiatives.
Collaborate cross-functionally with client and internal teams to ensure high-quality service delivery.

Benefits

Medical provided through UHC (PPO, HSA, Surest options)
Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC Nationwide
Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law