MCC Representative I

Align Credit Union • Lowell, MA

2d • $20 - $23

About The Position

To assist Members and Potential Members with their telephone requests; explain products and services, respond to problems, and direct phone calls to the appropriate area or person.

Responsibilities

• Assist Members and Potential Members with their telephone, chat and email requests; answer questions included but not limited to transaction processing, products and services and resolve any problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Identify and escalate Member complaints and priority issues.
• Handle requests on all platforms to include but not limited to bill pay, debit and credit cards, online banking, mobile banking, telephone banking and online account opening.
• Provide accurate, courteous, friendly, timely, and professional phone service to all Members and Potential Members.
• Identify cross-sell opportunities and cross-sells products and services to Members and Potential Members.
• Maintain a dependable record of attendance and timeliness.
• Answer the secure messages that are received in Relationship Manager and process the new online accounts opened through Oflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees