Parking Customer Srv Rep-MCC

Music City Center • Nashville, TN

2d

About The Position

Under the direction of the Director of Parking, this position is responsible for
providing a high level of customer service by creating a welcoming atmosphere to
garage patrons and ensuring a positive and memorable parking experience.

Music City Center is Nashville's convention center located in the heart of
downtown. The 2.1 million square foot facility opened in 2013 and was built so
that Nashville could host large, city-wide conventions in the downtown area. The
mission of Music City Center is to create significant economic benefit for the
citizens of the greater Nashville region by attracting local and national events
while focusing on community inclusion, sustainability and exceptional customer
service delivered by our talented team members.

Requirements

• H.S. Diploma or GED preferred

Nice To Haves

• Scrubber/Sweeper operator a plus

Responsibilities

• Greet and extend a warm welcome to garage patrons entering/exiting the facility
• Respond to radio calls associated with customer service opportunities at each entry and exit as needed.
• Operate Fee Computer as called upon for cash transactions, lost tickets, etc.
• Respond to equipment malfunctions and clear or contact supervisor for service calls if required.
• Escort Finance on a daily basis for fee computer audits and revenue collections.
• Maintain the garage by performing daily cleaning and maintenance
• Patrol the garage for proper parking.
• Maintain the cleanliness of all exterior and interior garage signage along with proper signage placement and rates
• Perform monthly Code Blue Audits and document findings to the Director of Parking.
• Oversee contracted Parking staff, conduct pre-event briefings, and coordinate with valet operator
• Collect and document used spitter tickets on a daily basis and place in storage.
• Walk the garage daily noting any maintenance or operational issues, safety concerns, etc
• Assist customers in the garage with lost cars, battery jump, or other levels of customer service as called upon.
• Organize and maintain cleanliness of parking storage area.
• Ensure adequate supply of spitter tickets and receipt stock in all Express Parcs.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees