MCC Data Analyst Intern

Security Service Federal Credit Union • San Antonio, TX

1d

About The Position

· Collect, clean, and validate data from systems such as Omnia, Genesys, and
Call Journey. · Analyze KPIs, agent performance trends, call patterns, and
member interaction data using Excel, Power BI, or similar BI tools. · Build and
maintain dashboards and recurring reports to help MCC leadership make data
driven decisions. · Document existing MCC processes, workflows, reporting logic,
and data flows to support standardization and improve clarity across the team.

Requirements

• Currently pursuing a degree in Information Systems, Business Analytics, Finance, Accounting, Business Administration, or a related field.
• Strong analytical, critical thinking, and documentation skills with high attention to detail, and excellent organizational skills.
• Comfortable working in Excel and interested in BI/visualization tools (Power BI, Tableau, etc.).
• Clear communicator who enjoys solving problems and collaborating with others.

Responsibilities

• Collect, clean, and validate data from systems such as Omnia, Genesys, and Call Journey.
• Analyze KPIs, agent performance trends, call patterns, and member interaction data using Excel, Power BI, or similar BI tools.
• Build and maintain dashboards and recurring reports to help MCC leadership make data driven decisions.
• Document existing MCC processes, workflows, reporting logic, and data flows to support standardization and improve clarity across the team.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed