MBTA Transit Associate

Block by Block • Boston, MA

9d

About The Position

Essential Functions:

Maintains high visibility in the specified areas, most commonly stations
entrances and exists to maximize engagement with riders and continually offer
greetings to public.
Proactively offers assistance with navigation on how to navigate the MBTA
transit system and offer directions to destinations or instructions on fare
payment/ticket use.
Assists persons with disabilities by assisting in the development of the
bridge plate for wheelchairs or other mobility devices while being kind,
courteous and customer facing.
Uses knowledge of transit system to communicate to ridership about parking
information, transit schedules, payment options as well as maintains complete
knowledge of the MBTA transit system and offer directions to destinations or
instructions on fare payment options as well maintains complete knowledge of
the MBTA Transit Company's policies.
Actively reports unwanted behaviors, such as: smoking, loitering, disorderly
conduct, and any criminal activities or other situations deemed unsafe to
riders and reports to transit police and local authorities via established
communication methods.
Serves as a deterrent while circulating through assigned platform to deter
unwanted activity through a visible uniformed presence.
Maintains a friendly and positive environment in full compliance with
applicable laws, regulations, policies, procedures and overall Block by Block
standards of professionalism.
Responds to emergency situations following outlined protocol: We are
front-line responders and we will sound the alarm for the transit police.
Reports all activities through usage of a smart device on station iPad,
client phone and radio.

Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

Requirements

• Must have at least one year experience in hospitality or customer service
• Must be at least 18 years old
• Must have High School Diploma or GED
• Must have excellent communication skills with the ability to speak, read and write the English language in order to create basic reports.
• Must have the physical capacity to stand and walk continuously during an eight-hour and ten-hour shifts with normal breaks (ex: two fifteen-minute breaks, and one thirty-minute meal break).
• Must be able to work in station platforms in all conditions with provided inclement weather gear.

Responsibilities

• Maintains high visibility in the specified areas, most commonly stations entrances and exists to maximize engagement with riders and continually offer greetings to public.
• Proactively offers assistance with navigation on how to navigate the MBTA transit system and offer directions to destinations or instructions on fare payment/ticket use.
• Assists persons with disabilities by assisting in the development of the bridge plate for wheelchairs or other mobility devices while being kind, courteous and customer facing.
• Uses knowledge of transit system to communicate to ridership about parking information, transit schedules, payment options as well as maintains complete knowledge of the MBTA transit system and offer directions to destinations or instructions on fare payment options as well maintains complete knowledge of the MBTA Transit Company's policies.
• Actively reports unwanted behaviors, such as: smoking, loitering, disorderly conduct, and any criminal activities or other situations deemed unsafe to riders and reports to transit police and local authorities via established communication methods.
• Serves as a deterrent while circulating through assigned platform to deter unwanted activity through a visible uniformed presence.
• Maintains a friendly and positive environment in full compliance with applicable laws, regulations, policies, procedures and overall Block by Block standards of professionalism.
• Responds to emergency situations following outlined protocol: We are front-line responders and we will sound the alarm for the transit police.
• Reports all activities through usage of a smart device on station iPad, client phone and radio.

Benefits

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Bonuses: Employee Recognition Awards, Employee Referral Bonus Program (hourly employees only), Bonus Program (Operations Manager, RVP, and executive positions only).
• Other: 401K Retirement Savings Plan
• This is a union position with union benefits as well, such as a pension plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED