Maximo Applications Suite (MAS) Intermediate

Colorado Springs Utilities•Colorado Springs, CO

12d

About The Position

The Maximo team within the Information Technology department is hiring an Applications Intermediate for IBM Maximo Application Suite (MAS) Administration. In this position, you will provide system support for our water, gas, and electric utility operations. The work that you do is critical to maintaining the data integrity, reliability, compliance, and security of our MAS System. Your curiosity, ability to solve complex problems, and desire to use and build your technical skills will enable Operations to continuously improve processes, find cost savings, and solve operational challenges through the use and implementation of our MAS system. You will be responsible, under guidance from more senior staff, for collaborating effectively with enterprise customers to provide best practices, development, and implementation of MAS solutions that increase efficiencies across the organization. The MAS system you will support in this position is integrated with other enterprise systems, which make up a complex set of hardware and software architectures. This includes but is not limited to industrial instrumentation, Geographic Information System (GIS), financial, procurement, supply chain, and other software solutions.

Requirements

Most people in this occupation would have completed a bachelor’s degree in Information Technology, Computer Science, or Software Engineering.
Most people in this occupation would have one year of experience in application management and scripting.
Understanding of IT Application Technologies and their relations with Web, infrastructure, Networking, and DB Technologies
Technical troubleshooting skills.
Strong Desire to learn how to configure and support the MAS Application.

Responsibilities

Perform routine MAS application configuration and setup in accordance with runbooks and standard operating procedures (SOPs)
Execute basic data maintenance tasks (e.g., data imports/exports, mass updates) with oversight
Maintain MAS application reference data (ServiceNow Queues, roles, templates, email notifications)
Assist with MAS application environment housekeeping (archiving, log cleanup, health checks)
Document configurations, procedures, and known issues in the internal knowledge base
Monitor dashboards, alerts, and scheduled jobs for assigned applications; log and triage incidents
Perform first-line troubleshooting (user errors, access issues, failed jobs, performance symptoms) using runbooks when applicable
Gather diagnostics (logs, timestamps, screenshots) and resolve Tier 1 tickets within SLA
Track incidents through closure and contribute to post-incident documentation and knowledge articles
Support routine patch/application health validation (smoke tests) after maintenance events
Serve as the first point of contact for end-user application questions and basic “how-to” requests
Provide 1:1 and small group coaching on standard workflows; contribute to quick reference guides and training materials
Assist with User Acceptance Test (UAT) coordination (test case execution, defect logging) for minor updates and releases
Promote best practices and encourage consistent use of application features to improve user adoption
Process user provisioning/deprovisioning requests and role changes following least privilege principles
Perform periodic access reviews and reconcile discrepancies according to documented controls
Ensure adherence to change, security, and data handling policies; escalate non-compliance risks
Support audit evidence collection (access lists, ticket histories, change records) as requested
Perform basic security hardening/testing with oversight from the Lead
Follow data privacy standards and report suspected issues promptly
Log and categorize enhancement requests; assist with impact/risk/effort pre-screening using checklists
Perform basic configuration changes in lower environments; prepare change documentation and rollback steps
Support integration monitoring (e.g., scheduled file transfers, API job status) and escalate failures
Coordinate with vendors on standard break/fix tickets, patches, and knowledge requests; track SLAs
Participate in change windows for minor releases; perform smoke testing and update runbooks as needed

Benefits

Time Off to Recharge
Vacation – Start with 13 days annually, increasing to 24 days with tenure
Personal Leave –3 days per year
Paid Holidays –12 paid holidays per year
Sick Leave – 12 days per year for personal or family health needs
Vacation Buy – Option to purchase up to 40 additional hours annually
Health & Wellness – Benefits elected are effective the first of the following month
Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
Zero Health: Access to hundreds of medical services at no cost
Dental & Vision: Two dental plans and one vision plan
Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
Health Savings Account (HSA): Available with HDHP
Financial & Retirement Security
Pension Plan: Colorado PERA provides retirement benefits and peace of mind
Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
Disability Coverage: Short-Term and Long-Term Disability insurance available
Life Insurance: Employer-paid coverage with optional supplemental plans
Long-Term Care Insurance: Available for purchase to support extended care needs
Additional Support
Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
Tuition Reimbursement: Up to $5,250 annually to support continued education
Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness