Maternity Insurance & Patient Support Specialist
About The Position
Join Neb Doctors / Pumps for Mom, a growing durable medical equipment company, as a Maternity Insurance & Patient Support Specialist. This full-time, in-office role in Chattanooga, TN focuses on identifying and resolving insurance-related issues that prevent timely billing. This includes handling denials, correcting payer details, and ensuring orders meet billing requirements. We’re looking for someone detail-oriented, insurance-savvy, and reliable—who can be counted on as a consistent on-site team member. Why work with us? • Competitive hourly rate (based on experience) • Flexible benefits packages (health/dental/vision) • 401(k) matching program and employee stock options • Accrued paid time off (VPS) • Monday through Friday, 8 AM – 5 PM schedule (no weekends) • Employee-owned / ESOP company Who is Neb Doctors / Pumps for Mom? Neb Doctors is a leading provider of respiratory and maternity-related medical equipment, offering real-time access to nebulizers, phototherapy devices, breast pumps, and more. Our Pumps for Mom division works closely with OB/GYNs, birthing hospitals, pediatricians, and patients to provide maternity products through insurance benefits.
Requirements
- Strong understanding of insurance workflows, denials, and payer-specific requirements
- Dependable, punctual, and organized
- Comfortable managing a queue of follow-ups and driving resolution independently
- Strong communication and documentation skills
- Proficient in Microsoft Office
Nice To Haves
- Experience in healthcare billing, DME, or insurance follow-up preferred
- Salesforce and/or Bonafide experience is a plus
Responsibilities
- Review and resolve insurance-related issues that delay billing, such as denials, incorrect plan information, or missing documentation components
- Investigate payer-related escalations and take corrective action to ensure accurate and billable orders
- Work to increase the clean claim rate by identifying patterns and proactively resolving issues before submission
- Collaborate with billing and verification teams to clear revenue-holding problems
- Serve as a coverage resource for intake or support staff when complex payer situations arise
- Document all resolution activity accurately in applicable systems
- Maintain a reliable and consistent in-office presence to support operational needs
Benefits
- Competitive hourly rate (based on experience)
- Flexible benefits packages (health/dental/vision)
- 401(k) matching program and employee stock options
- Accrued paid time off (VPS)
- Monday through Friday, 8 AM – 5 PM schedule (no weekends)
- Employee-owned / ESOP company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
