Material Ordering Activation Specialist

Leap LLC

4h

About The Position

The Material Ordering Activation Specialist serves as the connective tissue between Leap, our distribution partners, and the contractors we jointly serve. This role bridges two critical gaps in the partner lifecycle: material ordering technical integration support for our contractors and contractor activation into active, recurring usage. You will guide contractors from integration enablement through their first order and beyond, ensuring adoption sticks, while simultaneously serving as the main point of contact for contractors and our material ordering integrations here at Leap. Success in this role is measured in contractor outcomes: faster time to first order, higher activation rates, and growing GMV per contractor.

Requirements

• At least 3 years in a technical support, partner success, or activation/onboarding role
• Basic familiarity with integrations and APIs required
• Strong customer-facing communication skills, especially in cross-company and cross-functional collaboration required
• Comfortable working in a fast-paced, partner-first environment with a strong customer success mindset required
• Ability to manage multiple concurrent contractor activations and workstreams simultaneously required
• Experience supporting CRM, ERP, or construction/home services software platforms required

Nice To Haves

• Knowledge of the home improvement industry and building products distribution space preferred
• Experience working with or within a partner and/or customer success ecosystem in a SaaS environment preferred
• Ability to travel as needed; up to 25% of the time

Responsibilities

• Guide contractors through activation of distributor ordering integrations including SRS Distribution, QXO, and ABC Supply
• Ensure contractors successfully place their first order within 14 days of activation
• Deliver focused working sessions covering estimate-to-order workflows, template creation, pricing, validation, and repeat ordering
• Serve as a technical liaison throughout onboarding, implementation, and ongoing support for both partners and mutual customers
• Assist contractors with material templates, pricing formulas, macros/automation, and distributor catalog mapping
• Support API integrations between Leap and partners used by mutual customers
• Work directly with the Strategic Program Manager and distributor partners to ensure pricing access, authentication, account provisioning, and catalog availability
• Participate in partner calls and customer meetings to provide guidance as needed
• Collaborate with internal teams (Engineering, Product, Customer Success) to resolve issues and continuously improve the contractor’s integration experience
• Maintain documentation of integration steps, partner-specific configurations, and FAQs for both internal, partner and contractor use

Benefits

• Affordable Health & Wellness Coverage– comprehensive and competitive benefits package, starting the first of the month following your hire date.
• Invest in Your Future– 401(k) company match to help you build financial security.
• Time to Recharge– Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays.
• Comprehensive Employee Assistance Program (EAP)– resources to support your mental health, financial well-being, and everyday challenges.
• Exclusive Discounts withLifeMart(via ADP)– save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more!
• MoveSpringWellness App– stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you!
• Culture & Team-Building Activities– we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees