Material Control Coordinator (Mail Services), Duke University Libraries

Duke Careers•Durham, NC

8d•$18 - $20

About The Position

Duke University: Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries. Be You. Be Bold. Choose Duke. Be You. At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Material Control Coordinator (Mail Services Focus), you’ll be a vital part of the Facilities & Distribution Services (FDS) team supporting Duke University Libraries. In this role, you will help ensure the reliable, accurate, and timely movement of mail, library materials, and parcels across multiple library locations. Your work directly supports students, faculty, and staff by keeping library operations connected, efficient, and responsive. Be Bold. What You’ll Do:

Requirements

Strong organizational, time management, and customer service skills.
Ability to work independently and collaboratively in a fast-paced operational environment.
Familiarity with recordkeeping, spreadsheets, scanning tools, and email systems.
Commitment to teamwork, continuous learning, and providing excellent service.
Valid North Carolina Driver’s License and eligibility to operate a Duke University vehicle.
High school diploma or equivalent required.
One to two years of experience in mail services, shipping/receiving, material control, or facilities logistics.

Nice To Haves

Experience operating delivery vehicles and handling mail or package documentation.

Responsibilities

Deliver incoming campus mail, U.S. mail, interdepartmental mail, and parcels to Duke University Libraries and affiliated locations according to established routes and schedules.
Pick up outgoing mail and materials, including Interlibrary Loan (ILL), Borrow Direct, courier services, and boxed shipments, and prepare items for daily dispatch.
Operate Duke-assigned delivery vehicles in compliance with university safety standards and transportation policies.
Scan, track, and document deliveries and pickups to ensure accurate chain-of-custody and delivery confirmation.
Sort incoming mail and materials; verify items against documentation and report discrepancies.
Ensure outgoing items are properly labeled, secured, and meet carrier requirements and pickup deadlines.
Maintain records for incoming and outgoing packages, deliveries, and shipments using spreadsheets or departmental systems.
Assist with preparing shipping documentation and maintaining outstanding order and request files.
Monitor inventory levels of shipping, receiving, and material-handling supplies; place orders as needed.
Serve as a point of contact for routine questions related to mail services and material distribution.
Provide backup support for facilities logistics, including surplus discard pickups, small departmental moves, and redistribution of carts or materials.
Assist with inventory movement and space resets as directed.
Maintain cleanliness and organization of delivery vehicles, loading docks, and staging areas.
Participate in safety training, departmental meetings, and cross-functional support activities.

Benefits

Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family- friendly and cultural programs to eligible team members.

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