Match Support Specialist

BIG BROTHERS BIG SISTERS OF GREATER•Kansas City, MO

29d•$45,000 - $45,000•Hybrid

About The Position

Reporting to the Director of Match Support and Quality Assurance, the Match Support Specialist is a full-time, exempt position that is responsible for providing match support to all their assigned matches. In this position, the Match Support Specialist will support a caseload of an average of 80 matches and may work with Littles as young as second grade through high school graduation and beyond. The main role is to build a relationship with the Big, Little and Parent to ensure the best quality support for all parties; this is done by providing coaching, encouragement, and advice to matches via phone, email, and/or in person. The Match Support Specialist is responsible for thoroughly documenting match support conversations in the BBBS information management system (Matchforce), providing community resources when needed, and offering match activity and outing ideas. While a majority of the role is done via phone and/or email there are some required in-person interactions such as Match Meet Ups, where the Match Support Specialist meets up with the BIG (volunteer) in person at least once to help in building a stronger rapport between the Match Support Specialist and the match. While this is currently a hybrid work position, this is subject to change and in addition to regular office hours, this position requires some evening and weekend availability to accommodate the schedules of the Parent/Guardian, Little and Big. When working from home the Match Support Specialist is to remain available and responsive during business hours.

Requirements

Bachelor's Degree required, or Associate’s Degree and two years of relevant work experience, or high school diploma/GED equivalent and four years of relevant work experience
Experience working with youth is preferred
Shown experience in providing advice and coaching to both adults and youth. At least one year professional experience preferred
All applicants must submit to and pass a background check

Nice To Haves

Bilingual in Spanish/English is a plus
A familiarity with Salesforce is a plus

Responsibilities

Provide all monthly and quarterly check ins for existing matches.
Document all monthly and quarterly check-ins thoroughly in Matchforce within the required time frame
Travel within the Greater KC area to conduct Match Meet Ups
Participate in match transfer meetings with the Enrollment team
Attend match activities and waiting littles activities as required and/or as needed
Attend required trainings for child safety and Match Support best practices
Participate in required department, team and agency meetings and events
Perform required annual, national surveys (SOR, YOS/COS)
Create, update and document match goals, as needed (YODP goals)
Complete match closures and required documents for match closures
Attend required Program related and agency events.
All other duties as assigned to help move the mission forward