Master Field Engineer

Carrier•Kennesaw, GA

1d•Onsite

About The Position

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets. About Carrier At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, like-minded people who are committed to our primary duty: to be the world’s first choice in HVAC and refrigeration. Scope of Position: As a Master Field Engineer, you will be crucial to Carrier’s business through the onsite and remote commissioning of building automation systems created specifically for each individual customer. We are looking for someone who works well in a team and has excellent time management, organization, communication, technical, and troubleshooting skills. Responsible for high levels of customer satisfaction through direct, on site or remote customer interface. Provides consultant level services for the customer related to building automation systems and ensures ultimate customer satisfaction levels with assigned customers. With a high level of complete technical competence, mentors lesser experienced team members.

Requirements

High School Diploma or GED.
6+ years of experience in Building Automation or HVAC Controls
Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs.
Valid and current Driver’s License and can be insurable by the company’s insurance.
Ability to travel up 50% of typical workweek, including air travel, overnight hotel stays and unexpected travel

Nice To Haves

Bachelor’s degree, Associate degree
Proficient with advanced building automation software, such as WebCTRL, and installing building automation controls.
Ability to navigate and integrate into a variety of building automation systems.
Expert with TCP/IP, BACnet/IP and BACnet/MSTP networks including wireless technology.
Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.
Ability to communicate technical information to a non-technical audience.
Excellent communication skills as well as the ability to work well in a team environment.
Proficient with Microsoft 365 applications.

Responsibilities

Initiate, install, troubleshoot, and optimize customer systems that utilize advanced Direct Digital Control technology.
Mentor and develop less experienced Field Engineers on all field tools and technology.
Local escalation point for technical issues.
May coach and resolve issues either on site or through remote coaching.
Offer effective solutions for complex system issues.
Communicates regularly with customers to ensure high levels of customer satisfaction.
Responsible for ensuring that systems operate properly, to include controls, sensors, and software.
Provides solutions to increasingly complex system problems by troubleshooting systems and leading others on how to resolve problems.
Works with subcontractors and other trades as needed to ensure proper operation.
Load software, configure trends, alarms, and reports.
Implement time management strategies to ensure customer satisfaction.
Communicate and document the status and details of the project for the customer.
Provide site-specific training to owners/operators on the complete system.
Follows established learning path and conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines.
Completes certifications as required by the company.
Completes all job required documentation on-time including time sheets, expense reports, posting of work orders, on-site documentation and project status reports in accordance with company policy as required.

Benefits

Employees are eligible for benefits, including:
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate
The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
This position may be entitled to short-term cash incentives, subject to plan requirements.