Description To provide each guest with excellent customer service, massages, and body treatments. Responsibilities Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members. Initiate and engage in conversations in a professional and friendly manner. Administer expert massage and body treatments for various purposes and needs and in the specific time frame given. Provide consistent professional treatments as directed in training classes and accepted certification practices. Properly care for equipment and product used. Communicate and describe in an articulate manner the spa offerings. Compare and contrast the different services on the menu. Recommend and up-sell services at the spa facility on property. Handle guest questions and concerns with professionalism and courtesy. Respond to guest requests immediately, accurately, and appropriately. Understand the importance of and committed to continuing education. Works unsupervised for extended periods. Uphold all protocols for set-up and cleanliness of treatment rooms. Follow all guidelines established by the governing state board. Understand that as a representative of the spa, they will maintain a healthy appearance and a positive attitude. Maintain a clean, safe, stocked, and well-organized work area including extensive in-between client cleaning procedures. Maintains well-maintained spa appearance, cleanliness and ability to work the entire shift in a mask as directed. Comfortable around guests who may be in a state of undress. Perform other tasks assigned by the manager or assistant manager. Ability to troubleshoot and solve problems in fast paced environment. Regular attendance is essential to the successful performance of the position. Due to the nature of the hospitality industry, team members may be required to work on varying schedules, weekends, and holidays to reflect the needs of the facility. Must comply with rules and regulations for the safe and effective operation of the facility. Always maintain a friendly, pleasant, and professional demeanor and appearance. Ability to provide services and skills across any citywide property location.
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Job Type
Part-time
Education Level
High school or GED
Number of Employees
5,001-10,000 employees