Mass Spectrometry Service Specialist
About The Position
Shimadzu Scientific Instruments is seeking a Mass Spectrometry Service Specialist to join our team and play a key role in the installation, maintenance and repair of our Mass Spectrometry and related products. This position offers the opportunity to work hands-on with advanced scientific instruments while also providing technical training and support to field personnel and customers. Ideal candidates will have a strong technical aptitude, problem-solving skills and a passion for delivering top-tier service. If you are looking for a dynamic role where you can apply your expertise, grow professionally and contribute to scientific innovation, we invite you to apply and become part of our team!
Requirements
- Associate’s degree in Electrical Engineering, Technology, or a related field required; Bachelors preferred.
- At least three years of hands-on experience in Mass Spectrometry instrument repair, field service, or a similar technical role.
- Strong troubleshooting and repair skills with electronic instruments, particularly in Mass Spectrometry systems.
- Technical proficiency in diagnostics, maintenance, and installations, with a problem-solving mindset and attention to detail.
- Excellent communication and customer service skills, with the ability to explain technical issues clearly and professionally.
- Willingness to travel to customer sites to provide expert service, installations, and training.
Responsibilities
- Perform repair, maintenance, and installation of instruments at customer sites.
- Provide technical training to customers and internal teams.
- Accurately document repairs, failures, and maintenance procedures, making recommendations for product improvements.
- Develop and implement preventative maintenance procedures.
- Manage repair parts inventory in accordance with company guidelines.
- Provide remote technical support via phone and email to assist customers and field personnel.
- Assist with the repair of instruments returned to the Corporate Service Center.
- Collaborate with senior service personnel for continuous technical development.
- Travel as required to support customers and internal teams.
- Submit accurate and timely reports and documentation.
Benefits
- A work environment that values diversity, inclusion & belonging
- Day 1 Benefits & Competitive Salary
- Matching 401K & Profit-Sharing Program
- Clear pathways for Career, Leadership and Personal Development
- Flexible Spending/Health Savings Accounts
- Generous & Front-Loaded Paid Time Off Plan
- Tuition Assistance Program for both graduate and undergraduate levels
- Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
- Business casual Dress Attire & casual (jeans) Friday!
- Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development
- Additional compensation is available through either an Incentive and/or Commission Plan.
- Additional compensation is offered through a Cost-of-Living Adjustment (COLA)
- company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
