Mass Market Solutions Engineer

Zoom

4d • Remote

About The Position

Join a dynamic team where your growth is accelerated through strategic mentorship and hands-on experience! As a Mass Market Solutions Engineer, you'll master the entire Zoom Platform one focus area at a time, guided by seasoned experts who are invested in your success. What makes this opportunity exceptional is our collaborative culture—you'll build deep technical expertise while developing strong cross-functional relationships that span the organization. Our peer mentorship model ensures you'll quickly acclimate to both the technical intricacies of Zoom and the professional skills needed to thrive, setting you up for long-term career success. We are seeking a highly motivated, eager to learn professional with strong communication skills and a growth mindset to demonstrate the business value of our AI-powered, all-in-one collaboration platform to customers. This individual is passionate about unified communications and contact center technologies. The ideal candidate will bring hands-on experience with SaaS solutions including Meetings, Video, Voice, Contact Center, and ISV integrations. Competitive (Microsoft, Amazon, RingCentral, 8x8, Cisco) &/or legacy on-premise systems knowledge is a plus.

Requirements

• 5+ years of technical experience in SaaS technologies
• SaaS Collaboration Sales, Customer Success, or Tech Support experience (i.e. conferencing, voice, UCaaS, CCaaS)
• Exceptional ability to communicate complex technical concepts clearly and effectively across diverse audiences—from technical experts to business stakeholders—in both intimate settings and large-scale presentations
• Understanding of solution sales and the sales cycle
• Be flexible and able to function in a high growth environment
• Be adaptive to the rapid changes and enhancements of a UCaaS solution across all product lines
• Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent

Nice To Haves

• Experience in customer facing technical role is preferred
• Knowledge of traditional voice communications systems and applications
• Working knowledge of packet captures - how to read and decipher
• End-to-end IT systems knowledge
• Formulate and communicate a technical solution / vision
• Understand Zoom partner and ecosystem partners, products and applications
• Competitive knowledge in UCaaS and ISV market

Responsibilities

• Designing next generation communication solutions for Zoom customers
• Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers
• Translating customer problems into technical solutions and business outcomes
• Communicating strategic value of Zoom over competitive offers
• Preparing responses to RFQ/RFPs
• Assisting in the scoping of professional services engagements
• Working cross-functionally within Zoom to deliver customer happiness
• Driving Zoom product direction and innovation
• Learning and growing with Zoom’s platform as it constantly and rapidly evolves
• Limited travel may be required within your territory. We encourage maximizing Zoom's collaboration tools to optimize resources and productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees