Mascot

Wilderness Resort•Sevierville, TN

51d•Onsite

About The Position

Mascot Characters will act as the faces of Wilderness at the Smokies. They will interact with guests throughout the resort, engage in poolside games and activities and encourage participation in various resort events such as dance parties, scavenger hunts, breakfast with characters, etc. They will also represent Wilderness at the Smokies at various on and off-site community related events throughout the year.

Requirements

Ability to operate all equipment necessary to perform job.
Excellent oral and written communication skills; able to communicate with people at all levels.
Must be self-motivated and disciplined; ability to work independently or as part of a team.
Ability to adapt to changing environment, as needed; be attentive and alert.
Proficient in time-management skills and multi-tasking abilities.
Demonstrates good problem-solving skills.
Must be detail oriented and work in an organized manor.
Can tolerate a fast-paced, hectic and noisy environment.
Ability to follow detailed instruction.
Able to work a flexible schedule, which may include weekends, night and holidays.
High School Diploma or Equivalent.
Ability to write routine reports and correspondence.
Ability to read, write and interpret in-room activity forms.
Possess skills to speak effectively before customers or groups/organizations Wilderness at the Smokies does business with.
Proficiency in the English language is required in order to effectively communicate with guests/associates.
Ability to calculate figures such as discounts, commissions, proportions and percentages.
The ability to add, subtract, multiply and divide all units of measure using whole numbers, common fractions and decimals is necessary in order to carry out duties such as budgeting.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to apply common-sense understanding to carry out instructions furnished in written, oral and diagram form.
Ability to deal with problems involving several concrete variables in standardized situations with occasional, multiple or no variables.
Strong leadership skills and ability to motivate people.
Ability to act independently with little supervision.
Hands-on, well organized, detail oriented, creative thinker.
Skilled in problem solving.
Efficiently handle multiple duties.
Working knowledge of resort amenities, room designs and general knowledge.
Willingness to perform any required task within associate’s capabilities in order to effectively meet the needs of the Company and our guests.
Ability to get along well with others.
Valid Drivers’ License with ability to be put on and maintained on Company insurance policy for driving Company vehicles.

Nice To Haves

Previous job experience working with Children is a plus.

Responsibilities

Perform as and embrace the character of Monty or Molly for all Wilderness related events.
Take care of and treat the Mascot costume with respect. This includes proper storage, cleaning (within the realm of their ability, Sales and Marketing will handle dry-cleaning opportunities,) inventory of all mascot costume articles of clothing and returning the costume following each shift.
Distribute Wilderness at the Smokies promotional material to increase guest satisfaction throughout the resort.
Must have the ability to transition between indoor and outdoor climates throughout the year. Is responsible for self-monitoring during extreme heat or cold conditions and taking appropriate breaks as needed.
Represent Wilderness for on and off-site events during the year.
Provides exceptional customer service and is willing to engage with guests during activities.
Executes events during Holidays. Includes, but not limited to: Poolside Parties during the summer months, Easter Egg Drop/Hunt, Santa’s Workshop, New Year’s Eve Events.
Communicates daily to Activities Supervisor and Events Manager.
Follows all company policies and procedures, as well as all other duties assigned by Management.
Requires regular and predictable attendance. Must commit to the assigned schedule of the Mascot appearances within the year. This includes most Holidays, some evenings and most all weekends.