Maryland Member Outreach and Engagement Consultant, DentaQuest

Sun Life • Calverton, MD

4d • Hybrid

About The Position

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK. Candidates must reside in the state of Maryland. The opportunity: The Member Outreach and Engagement Consultant will develop member outreach initiatives that maximize goals related to improvements in oral health outcomes and oral health literacy and network with members, community organizations, and health plans, to increase oral health awareness. NOTE: Candidates must reside in Maryland.

Requirements

• Background in education or health education
• 2 years job related experience.
• Familiarity with computer software such as Microsoft Office (Word, Excel, Outlook)
• Typing skills of 40+ words per minute.
• Effective oral communication and business writing skills.
• Attention to detail, accuracy and organizational skills.
• Effective interpersonal skills.
• Ability to prioritize and adapt to changing priorities.
• Required to attend additional training as requested/deemed necessary.
• Frequent travel up to 50% of the time, including ability to travel long distances.

Nice To Haves

• Experience working in a managed care environment is preferred.
• Knowledge of healthcare advocacy activities is preferred.
• Knowledge of the Medicaid program requirements is preferred.

Responsibilities

• Collaborate with internal teams including marketing, data science and national outreach and connect with external community groups and state agencies to develop and execute customized outreach strategies for improving oral health outcomes of enrollees
• Implement enrollee outreach and education programs with the goal of improving oral health literacy as well as ensuring compliance with contractual requirements.
• Develop and implement strategy to increase enrollee utilization to and achieve dental goals as required by client contract and/or goals.
• Establish community relationships and partnerships that provide for participation in health care initiatives and programs in the dental and medical public health arena to create dental and program awareness.
• Develop educational materials and training tools in accordance with federal and state requirements for managed care organizations and community organizations to engage them in the effort to educate Medicaid enrollees on the importance of oral health.
• Manage workflow, time and program interventions within budget parameters and contractual timelines.
• Provide enrollee care coordination including collaboration with Client Engagement and/or Provider Engagement to facilitate enrollee access to care
• Track and monitor performance measures and report results to management and state agency if applicable.
• Organize, plan and source community opportunities to participate in events (health fairs, faith-based organizations, schools etc.) to provide enrollees with education on oral health and when feasible secure provider to conduct onsite dental screenings.
• Provide enrollees with guidance and referrals during events based on information gathered during interactions with enrollees and results of dental screening.
• Attend and plan events throughout the state based on metric results, county demographics and utilization patterns. Ensure events are distributed equally throughout the state, rural and urban areas and comply with quota and requirements of the contract.
• Represent the company in a professional manner at all times.
• Communicate to management ways to improve processes and productivity of team efforts.
• Establish and maintain professional relationships with client and community contacts.
• Complete special projects as requested.

Benefits

• At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
• Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.
• Enjoy a flexible, inclusive and collaborative work environment that supports career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees