Marlin Bar Assistant General Manager

Tommy Bahama•Waikoloa, HI

41d

About The Position

The Marlin Bar is a relaxed refuge, where our guest can unwind with a cocktail, light fare, and simultaneously enjoy some retail therapy. Assisting with the responsibility for the location with the purpose of leading the Retail and Marlin Bar team. Lead by example through motivation, support, and communication and with the ultimate goal of providing an exceptional and rewarding lifestyle experience for both internal and external guests. Manages location when General Manager is unavailable or working on projects or assignments that limit day to day operational oversight.

Requirements

Generally, 8+ years retail and/or hospitality experience
2+ years management team supervision
2+ years' experience in hospitality highly desired
Computer based skills including Windows and Microsoft Office, Point of Sale System, Internet/Intranet and Outlook e-mail
Basic math skills
Exposure to Retail Merchandising concepts
Exposure to Retail Visual concepts

Responsibilities

Create a learning and nurturing environment for all Retail & Marlin Bar Team Members that promotes sales and service success, and internal career growth.
Develop and implement strategies to increase qualified applicants, including but not limited to proactively recruiting. Thoughtfully hire, develop, and mentor store & Marlin Bar team.
Maintain appropriate staff levels for Retail Store and Marlin Bar.
Minimize employee turnover rates by focusing on hiring qualified people, taking time to effectively orient new employees, set clear performance expectations, train, coach, and give constructive performance feedback.
Identify and implement strategies to improve productivity.
Facilitate implementation of company learning/training programs, follow-up and monitor performance to ensure transfer of learned skills on-the-job.
Build strong sales and service relationships with guests through inspiring and motivating the team into action. Set the tone, pace, and consistently role model key sales and service behaviors with every team member creating an optimal guest experience.
Cultivate an environment of open, authentic dialog with store team, regional and home office partners.
In partnership with the General Manager, assist employees with career development strategies to improve employee retention and to build bench strength.
Collaboratively monitor the daily use of the Manager on Duty (MOD) program for Assistant Store Manager and Floor Supervisor leadership development.
Other duties as required and that may occasionally be necessary to support the business.
Drive profitability and promote an entrepreneurial spirit in all aspects of store operations while remaining brand appropriate.
Achieve sales plan through efficient planning, execution, and business analysis.
Manage expenses in compliance with store budget.
Proactively manage all aspects of loss prevention to ensure the protection of company assets including cash, merchandise, and company property.
Incorporate and administer applicable safety programs for the store, employees, and guests.
Proactively seek out marketing opportunities/outreach within the community to increase brand awareness and store exposure.
Support the direction of the brand through merchandise assortments appropriate to store market and promote the use of Product Knowledge as a tool to enhance employee productivity, sales, and service levels.
Ensure strong partnership with the General Manager and merchant teams by providing market-specific input for the execution of seasonal buys.
Communicate the Tommy Bahama lifestyle through brand execution, both visual and experiential.
Lead and direct the merchandising process in conjunction with the floor merchandiser to ensure consistent and appropriate execution of the visual merchandising philosophy and seasonal guidelines.
Responsible for embracing, articulating, and reflecting the Tommy Bahama Culture.
Manage restaurant expenses ensuring budgetary compliance.
Develop and streamline restaurant processes in parthership with General Manager and District Manager.
Manage upkeep of Marlin Bar restaurant by adhering and reflecting Tommy Bahama Culture.
Cross-train restaurant and retail employees on multiple job functions (i.e. food service, drink service, busing tables, serving tables).
Responsible for food and beverage procurement, production and service, including inventory and ordering, storage and rotation, food preparation, recipe adherence, plate presentation and service and production time standards.
Ensures the safety, cleanliness and sanitation of the kitchen by maintaining specified agency standards through proper supervision and training.
Possess complete knowledge of hospitality standards and enforces it.
Reconcile vendor invoices for accuracy, appropriately code invoices, obtain authorized signature and submit to AP for timely payment.
Accurately reconcile all operational paperwork including but not limited to guest receipts and bank deposits.
Other duties as required and that may occasionally be necessary to support the business.