Markets Technology Specialist - eFront Applications

Aztec Group•St Helier, VA

About The Position

At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career. We’re an ambitious company, committed to building long-term partnerships with our clients and delivering operational excellence at every stage of their fund’s lifecycle. Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose. Join our journey and discover what makes us the bright alternative. About the role: Reports to Systems Support Manager II - Markets Technology Services This is a mid-level technical role supporting Aztec’s Markets Technology eFront applications platforms. The successful candidate will work as part of a cross-jurisdictional team providing system support, configuration, and technical enablement across Aztec’s eFront private markets applications. The role requires hands-on experience with eFront Invest, Investment Café and eFront Debt and will contribute to business-critical activities including investor onboarding, fund administration, accounting, and reporting, processes. The successful candidate will also be expected to work across a broader landscape including automation and integration tooling.

Requirements

Minimum 5 years’ experience supporting the Private Equity suite of eFront products (FrontInvest (Debt and Consolidation), Investment Cafe), in a financial services context preferable
Knowledge of report writing tools such as TSQL, SAS, Front Reports, MS Excel (including macros)
Experience working in team, providing training and development to more junior team members.
Accounting experience and/or accounting qualification preferable (but not essential)
Experience within a Project Management environment, including co-ordination and planning of actions and resources
Analytical thinker with excellent attention to detail and structured problem-solving ability.
Strong internal and external communication skills, with the ability to work across functional teams and jurisdictions.
Adaptable, self-driven, and delivery-focused – able to manage competing priorities and deadlines.
Willingness to learn new systems and contribute to continuous improvement.

Nice To Haves

Certifications in ITIL, data analytics, or automation tools desirable.

Responsibilities

Provide support to various business functions to drive system and process improvements and ensuring the timely and accurate investigation and resolution of issues.
To ensure that all Service Requests (SR) are assessed, and business approval is sought wherever an issue requires significant amounts of time to resolve so that we can determine whether the request is appropriate, and if so whether it will be recharged to the client or the cost be borne by the business.
Provide scoping / support with requirement gathering on larger system enhancements and projects to assist the appropriate direction of development in line with team and business best practices.
Provide triage to SRs and incidents to ascertain if the matter has been raised correctly, if any additional information is required, determine whether the issue appears to be data / user related and assess the complexity to assist MTS team in Business as Usual (BAU) allocations, or whether to pass to the operational support team.
Work with other MTS managers to set weekly resourcing of BAU, Continuous Improvement Requests (CIR), projects, migrations and onboarding and communicate this to the team.
Allocation of tasks to junior and senior team members to be processed each day to support business SLAs and prompt deliverables.
Ensure that any system developments, enhancements, or corrections follow the correct change process through documentation, testing, approval board and deployment.
Review changes raised to ensure completeness and accuracy before being submitted for approval, supporting more junior team to rectify and improve quality going forward.
For any SRs that are identified as core system developments that would affect multiple clients are in line with the rollout procedures and regression processes and are tracked to release.
To provide guidance and mentorship to develop peers, junior and senior members of staff with assistance of their deliverables.
Identify and organise training and user guidance to CFTs and other stakeholders where relevant, coordinating with the operational support team and the Aztec academy.
Liaise with third party vendors and support teams in project initiation, scoping, development, and issue resolution.