Marketplace Support & Capability Development Lead - Partner Management
About The Position
The Marketplace Support & Capability Development Lead is responsible for defining and advancing the strategy, development, and activation of critical Marketplace capabilities. This role sits at the intersection of business, product, and operations, ensuring that Marketplace initiatives are scalable, efficient, and aligned to enterprise priorities. The ideal candidate is a strategic thinker and operator who can translate vision into execution while driving cross-functional alignment and operational excellence. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
Requirements
- 7+ years of experience in strategy, operations, product, or marketplace/ecommerce environments
- Proven ability to lead cross-functional initiatives from concept through execution
- Strong experience partnering with Product and Technology teams on roadmap development and delivery
- Demonstrated success in building and scaling processes, programs, or capabilities
- Excellent stakeholder management and influencing skills, including senior leadership engagement
- Strong analytical and problem-solving skills with a data-driven mindset
- Exceptional communication skills, with the ability to simplify complex concepts and drive clarity
Responsibilities
- Capability Strategy & Development Define and own the end-to-end strategy for key Marketplace capabilities, including Partner Acquisition, Onboarding, Vetting, and ongoing Partner Support.
- Identify capability gaps and opportunities, developing multi-year roadmaps that align with Marketplace growth objectives.
- Lead the design and activation of scalable, repeatable processes that support Marketplace expansion and operational efficiency.
- Cross-Functional Leadership & Execution Partner closely with Product, Technology, Operations, Legal, and Compliance teams to shape roadmaps and deliver high-impact solutions.
- Translate strategic priorities into clear, actionable execution plans with defined milestones, success metrics, and accountability.
- Drive alignment across stakeholders, ensuring initiatives are prioritized, resourced, and delivered effectively.
- Operational Excellence & Process Standardization Serve as the functional subject matter expert for Marketplace support and capability development.
- Establish, document, and maintain standard operating procedures (SOPs) to ensure consistency, scalability, and quality across Marketplace operations.
- Lead continuous improvement efforts, leveraging data and insights to streamline workflows and reduce friction for internal teams and external partners.
- Partner Lifecycle Enablement Enable speed and ease across the full partner lifecycle, including acquisition, onboarding, vetting, and ongoing engagement.
- Design and implement frameworks, tools, and playbooks that improve partner experience and accelerate time-to-launch.
- Collaborate with partner-facing teams to ensure readiness, training, and support models are effective and scalable.
- Stakeholder Influence & Change Management Influence senior leaders and enterprise stakeholders to drive alignment, adoption, and operational readiness for new capabilities.
- Lead change management efforts, ensuring smooth rollout of new processes, tools, and ways of working.
- Communicate progress, risks, and outcomes clearly to leadership and cross-functional partners.
Benefits
- comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more
- 401(k)
- employee discount
- short term disability
- long term disability
- paid sick leave
- paid national holidays
- paid vacation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
