Marketplace Operations Associate

Wheel

1d•Remote

About The Position

We're looking for a high-ownership operator to build and run clinician scheduling operations for Wheel Medical Groups1099 and W2 provider group. This is not a coordinator role - it's a builder role. You'll own a function that directly determines whether clinicians are active, earning, and covering the right accounts at the right times. You'll inherit a gap and be expected to close it, instrument it, and make it scalable. You think in systems. You see a manual workflow and immediately use AI to automate it. You're comfortable pulling your own data, identifying the pattern, and acting on it without being told. You want to work at the intersection of clinician experience, operational performance, and marketplace economics - and you want real ownership of outcomes, not tasks. You’ll be the bridge between capacity models and real-world execution with real ownership and building a best-in-class scheduling operation from the ground up. You’re deeply curious about using AI, automation, and scrappy workflows to automate yourself out of repetitive tasks so you can focus on higher-judgment, people-facing work. You are extremely data driven and feel comfortable manipulating data to identify patterns and trends.

Requirements

2–4 years of experience in consulting, operations, tech, workforce operations or a high-growth environment where you owned measurable outcomes
Demonstrated track record of taking ambiguous problems and driving results independently
Highly analytical and data-oriented - comfortable working in spreadsheets daily and using metrics to guide action
Experience building reports or dashboards using spreadsheets and/or BI tools (e.g., Looker, Tableau, etc.) to track performance and identify trends
Proactive and persistent - you don’t wait for direction; you identify gaps and move
Strong communicator who is comfortable engaging clinicians directly and influencing behavior
Comfortable operating in fast-moving, high-accountability environments
Organized and detail-oriented without losing sight of performance impact
Excited by building process from scratch and improving systems over time

Nice To Haves

Experience working with contingent, contractor, or hybrid workforces
Experience working with agentic workflows, automation, Claude Code, with interest in applying them to operational efficiency
Exposure to healthcare, telehealth, marketplace, or marketplace models
Experience managing real-time operational workflows
Experience working alongside forecasting or capacity planning functions
Experience using workforce scheduling or real-time management tools (e.g., Calabrio, Planbase, or similar platforms)

Responsibilities

Own weekly clinician scheduling performance, with a clear mandate to increase available hours across our existing clinician network
Proactively collect, validate, and expand clinician availability by working directly with providers to align schedules with marketplace demand
Identify underutilized or low-earning clinicians and execute targeted outreach to increase activation, engagement, and earning opportunities
Track and analyze availability, utilization, adherence, and earnings trends to identify performance gaps and opportunities for improvement
Translate capacity guidance into executable schedules while balancing clinician experience with operational performance
Refine scheduling workflows and operating practices based on real-world performance data
Partner with Marketplace leadership to drive focused initiatives that expand clinician participation and overall network capacity
Identify trends in clinician performance and quality, and partner with Clinician Success Leads to drive targeted feedback and remediation, while coordinating with Provider Operations to support clinician activation and readiness against shared goals.
Manage day-of and short-term scheduling adjustments, including callouts, coverage shifts, and real-time changes
Build trusted relationships with clinicians to improve responsiveness, reliability, and long-term engagement
Contribute to the implementation of scheduling tools and automation initiatives to support scalability
Support clinician pay operations and related administrative workflows as part of cross-functional operational coverage