Marketing Traffic Coordinator

CrossCountry Mortgage • Cleveland, OH

8h

About The Position

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Marketing Traffic Coordinator is a key day-to-day coordinator on all projects and workflow oversight requiring cross-functional collaboration to ensure that projects have all information needed to complete within expected time frame.

Requirements

• Bachelor’s degree in Marketing, Creative Design, Communications, related field, and/or equivalent combination of education/experience.
• 1-2 years of experience in marketing, communications, or project coordination.
• Knowledge of Microsoft Office Suite applications including Excel and PowerPoint.
• Excellent organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Excellent prioritization and time management skills.

Nice To Haves

• Experience in a traffic or marketing assistant position is preferred.
• Agency work is a plus.

Responsibilities

• Lead traffic flow of marketing projects and prioritization via support portal, phone call, and email.
• Track all marketing projects and manage status updates, ensuring deadlines are met.
• Review requests and manage projects within Salesforce and Basecamp.
• Handle customer service phone calls with professionalism, routing customers to appropriate department or inputting request in the system.
• Provide excellent service, information, and communication to internal and external customers.
• Respond to issues timely and with sound decision making.
• Proofread and ensure quality standards are met.
• Participate in and document discussions during client meetings and conference calls.
• Maintain current work-in-progress records and archives of past project information as appropriate.
• Additional projects as needed.

Benefits

• CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
• We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level