Marketing Traffic Coordinator

CrossCountry Mortgage, LLC • Cleveland, OH

1d

About The Position

The Marketing Traffic Coordinator is a key day-to-day coordinator on all projects and workflow oversight requiring cross-functional collaboration to ensure that projects have all information needed to complete within expected time frame.

Requirements

• Bachelor’s degree in Marketing, Creative Design, Communications, related field, and/or equivalent combination of education/experience.
• 1-2 years of experience in marketing, communications, or project coordination.
• Knowledge of Microsoft Office Suite applications including Excel and PowerPoint.
• Excellent organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Excellent prioritization and time management skills.

Nice To Haves

• Experience in a traffic or marketing assistant position is preferred.
• Agency work is a plus.

Responsibilities

• Lead traffic flow of marketing projects and prioritization via support portal, phone call, and email.
• Track all marketing projects and manage status updates, ensuring deadlines are met.
• Review requests and manage projects within Salesforce and Basecamp.
• Handle customer service phone calls with professionalism, routing customers to appropriate department or inputting request in the system.
• Provide excellent service, information, and communication to internal and external customers.
• Respond to issues timely and with sound decision making.
• Proofread and ensure quality standards are met.
• Participate in and document discussions during client meetings and conference calls.
• Maintain current work-in-progress records and archives of past project information as appropriate.
• Additional projects as needed.

Benefits

• CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
• We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level