Marketing System Administrator

1-800 Contacts•Draper, UT

54d•Hybrid

About The Position

As a 1-800 Contacts Marketing Systems Administrator, you will perform the day-to-day configuration, support, and maintenance of various technologies and platforms, including TransUnion (formerly Neustar), Tealium, Adobe, Rakuten, Google, YouTube, Analytics through Reports and Dashboards, and the ongoing measurement of value for technology investments that drive consumer acquisition and retention. This role requires someone who loves to win as a team, collaborating with segment and channel owners, engineering, creatives, analysts, and data science. When needed, you will work at a detail level to identify issues, risks, root causes, develop mitigation strategies and solutions, and identify and supervise actions to closure. You are eloquent, able to efficiently and openly communicate with management, raise issues and risks quickly, and help develop solutions.

Requirements

Bachelor’s Degree in Computer Science or Equivalent Experience
3+ years’ confirmed ability in information technology or information systems
Experience with Marketing Technology concepts
Understanding of database fundamentals (data, tables, joins, keys, etc.)
Experience in SQL (write queries to debug system health and operation)

Nice To Haves

Solutions-focused and a proactive self-starter who is always looking for opportunities to improve the organization and tackle problems
Evangelism and extensible thinking to drive value from AdTech investment
Proven experience optimizing a platform solution
Experience and ability to coordinate troubleshooting with internal teams for data and code integrations
Ownership, are an inventive problem solver, and have a high level of accountability
Ability to collaborate across multiple departments in multiple subject areas
Ability to prioritize and lead several projects simultaneously along with requirements from various partners

Responsibilities

Serve as the lead system administrator for AdTech, handling all administrative functions, including implementation, optimization, and maintenance
Be responsible for the knowledge base (Confluence), systems, and process that will enable a comprehensive view into Marketing & Communications initiatives, resource investments, and expected outcomes supported by the system, and will participate in strategic design and maintenance of systems inclusive of complementary applications and integrations
Be accountable for user and group management, gathering, translating, and analyzing requirements, business process development, documentation of functionality, and the stewarding through of any resulting development, testing, and validation in the system
Collaborate with vendors, information technology colleagues, and other partners to resolve technical problems, advocate for improvements, etc
Act as an internal champion for applicable systems, identifying, recommending, and implementing continuous improvements to support daily activities
Train and provide education to other users for efficient system utility and to increase its adoption and strategic use
System health monitoring and alerts (ex: data job failures, email send errors, etc.)
Communicate system changes to users in advance and train end users on the changes and how to use it prior to implementation
Ensure AdTech systems are configured with data security and governance to meet the organization's procedures, policies, and regulatory requirements (HIPAA, GDPR, CCPA, CAN-Spam, etc.)
Coordinate software upgrades with appropriate parties