Marketing Support Specialist
About The Position
Are you looking for a place where you can bring your drive for identifying, researching, and resolving marketing issues while providing responsive customer support? Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Marketing Support Specialist on the Marketing team, a typical day for you will include: Build a strong working knowledge of internal and external marketing platforms and systems. Support franchise owners with product training, knowledge, and expertise. Respond to support requests via phone or email, and sometimes with video call. Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system. Bring your skills and be inspired to achieve success.
Requirements
- Preferred internship or work with a relevant business, industry or system experience, which provides the necessary skills, knowledge and abilities.
- Sense of pride and ownership in your performance and its impact on company's success.
- Friendly, strong customer focus; service-oriented attitude.
- Demonstrated ability to learn new software applications and train new users on the same.
- Outstanding communication skills (written and verbal).
- Ability and proficiency in the use of computers and company standard software and other marketing platforms/tools as may be necessary.
- Highly organized and detail-oriented.
- Tech savvy and enthusiastic fast learner.
- Ability to multitask - Sense of urgency; maintain a positive attitude
- Four-year college degree in Marketing or related field
- Hybrid working model required; Monday-Wednesday in office, Thursday/Friday from home.
Responsibilities
- Build a strong working knowledge of internal and external marketing platforms and systems.
- Support franchise owners with product training, knowledge, and expertise.
- Respond to support requests via phone or email, and sometimes with video call.
- Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system.
Benefits
- Competitive Pay: Commensurate with experience
- Schedule: Full time
- Benefits: Check out our benefits offerings here
- Financial Benefits: Equity and annual bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
11-50 employees
