Franchise Marketing Support Specialist

The Mosquito Authority and The Pest Authority•Charlotte, NC

7d•Hybrid

About The Position

Main Line Brands, LLC is an award-winning multi-brand franchisor headquartered in Charlotte, NC. We support more than 230 franchisees across 500+ markets in the U.S. and Canada. Our portfolio includes Mosquito Authority, Pest Authority, and Fitness Machine Technicians. Our focus is not just growth, but building strong, resilient franchise businesses. We value integrity, accountability, and results, and we operate with a collaborative, high-performance mindset. The Franchise Marketing Support Specialist plays a critical role in supporting franchise owners across a multi-brand, multi-location system. This position serves as a trusted partner to franchisees—helping them understand, adopt, and execute approved marketing programs and platforms that drive local growth and long-term success. The goal of this role is to increase franchisee satisfaction, adoption of marketing initiatives, and overall system performance through strong relationship management, responsive support, and effective coordination with internal teams. This is a full-time, hybrid role (four days in office, 1 day remote) based in the Charlotte Metro area.

Requirements

2–4+ years of experience in account services, franchise support, client success, or marketing coordination
Working knowledge of digital marketing fundamentals (websites, listings, email, paid media, automation)
Strong communication and relationship-building skills
Proven ability to manage multiple requests and priorities simultaneously
Customer-service mindset with a proactive, solution-oriented approach
High attention to detail and strong organizational skills
Comfortable collaborating with cross-functional internal teams
Eagerness to learn marketing platforms, processes, and franchise best practices

Nice To Haves

Experience working with franchisees, multi-location businesses, or large account portfolios preferred

Responsibilities

Serve as a day-to-day marketing support contact for franchise owners
Build strong, trusted relationships with franchisees to promote engagement, confidence, and satisfaction
Support franchisees with onboarding, adoption, and ongoing use of marketing tools and platforms
Help franchisees execute national and local marketing campaigns accurately and on time
Manage inbound franchisee requests, questions, and issues related to marketing programs
Set clear expectations and guide franchisees through marketing processes and best practices
Coordinate with internal teams (Marketing, Technology, Operations) to resolve issues efficiently
Assist with website updates, local page requests, and basic digital marketing needs
Support Google Business Profile updates and foundational optimization requests
Track common issues and contribute to documentation, FAQs, and process improvements
Proactively identify opportunities to improve franchisee adoption and satisfaction
Participate in franchisee check-ins, training sessions, and support calls as needed