MARKETING SUPPORT SPECIALIST - ADMINISTRATIVE ASSISTANT

Okaloosa Gas•Valparaiso, FL

1d•$19•Onsite

About The Position

Acts as an active, supporting member of the Customer Interaction and Growth Development team to support the marketing department’s goal of maximizing customer interaction through data organization and appliance sales. This position must be able to perform essential functions and responsibilities with moderate supervision. Incumbents in this position will be held to the District’s Gold Standard for Customer Service. The preceding is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The principal duties and responsibilities enumerated are all essential job functions.

Requirements

Ability to communicate effectively, both orally and in writing.
Interpersonal skills to communicate and work effectively with various personality types.
High level of organization and attention to detail.
Ability to multitask and exhibits excellent time management skills.
Experience and knowledge of using personal computers with the ability to work in MS Office, specifically Excel, and other applicable software applications.
Experience with SalesForce software system.
Must possess and maintain valid Florida driver's license and a driving record satisfactory to the District and its insurers.
Understanding of geographic, statistical, mathematical, and computer science theory, methodology, applications, and techniques.
High School and zero to two years directly related experience

Responsibilities

Supports running various reports from Salesforce and Congos which is used to provide KPI information to assist the Vice President of Marketing in adjusting procedures and supporting the District’s budget.
Aides auditing various aspects for the District; pending charges for Installation jobs, open Builder Allowances and Program Rebates, Salesforce job complete stage review; meter set monitoring.
Aides Marketing Representatives with their appointments by creating accounts in Salesforce, reviewing property appraiser for accurate homeowner information, and assisting customers who are interested in financing.
Aides auditing Marketing contracts and requests for errors and inconsistencies before sending through the process as well as gathering information for account checks; these contracts include main agreements, extension agreements, and proposals for all residential market types.
Aides coordinating 811 location tickets through Sunshine 811 portal, Exactix, for existing residential services lines; includes prepping for appointments and assisting with line spotting when private utilities are required to be located.
Aides in creating location ids and service line work orders in Naviline for existing residential and new construction service lines.
Aides collecting and processing invoices for the Marketing Department; assigning account number, retrieving approval signatures, providing to Accounting for processing, and reconciling credit card statements.
Aides in completing Salesforce opportunities based on Cognos Meter Set Report; verifies equipment located in the house at the time of the meter set, enters date stamps for important KPIs, closes the opportunity for tracking purposes.
Aides reviewing rebates, such as Program Rebates and Builder Allowances, to ensure eligibility requirements are met and submits for approval to the Growth Development Supervisor for processing.
Aides the Installation Department’s processes in various tasks to include but not limited to; creating appropriate 811s through Exactic 811 portal, generating job tasks, issuing inventory, processing Southern Pipe invoices, and completing WFs in Naviline.
Aides submitting Time for the Marketing Department; gathering individual time from supervisors, receiving, and recording proper leave slips, inputting proper codes and hours. Uses Naviline and Salesforce to accomplish this task.
Supports the Advertising & Promotions Specialist in various advertising tasks to include but not limited to; proofing materials, preparing direct mailers, compiling addresses, and populating advertising KPIs.
Aides the Marketing Cancellation process as directed by the Appliance Sales Coordinator; cancels Naviline WFs, verifies Salesforce and pending charges reflect cancellation directions.
Aides in proper documentation for parts that are eligible for warranties to include completing proper forms and communicating warranty eligibility with key vendors.
Aides inputting various information in Salesforce for data entry used for tracking and KPI purposes.
Supports the Customer Interaction and Growth Development team and its members to provide aid/backup support when directed for the overall success of the team and the District.
Other miscellaneous job-related duties as assigned.

Benefits

BCBS Medical 100% employer paid for employee, 92% employer paid for family
BCBS Dental 100% employer paid for employee or family
BCBS Vision
Healthcare Flexible Spending Accounts (FSA)
Dependent Care Flexible Spending Accounts (FSA)
Life insurance 100% employer paid
Short Term Disability 100% employer paid
Long Term Disability 100% employer paid
Accidental Death and Dismemberment 100% employer paid
AFLAC supplemental insurance
Air Ambulance insurance
Pet insurance
Vacation Leave (80 hours per year) accrual based for the first 5 years, increases thereafter
Sick Leave (80 hours per year) accrual based
11 Paid Holidays, includes 2 days for Thanksgiving and 2 days for Christmas
401(a) 8% Employer Defined Contribution Retirement, (employer paid, does not require employee contributions)
457(b) Employee Deferred Compensation Retirement Plan
Gym reimbursement/incentive up to $50 per month
Health Fair 100% employer paid
Wellness Program w/ incentives
Safety shoe reimbursement up to $150 per year
Uniforms 100% employer paid
Employer Assistance (Counseling) Program
Employee Events - Spring Crawfish Boil, Summer Picnic, Thanksgiving Lunch, Annual Banquet/Holiday Party
and up to $3,500 annual education reimbursement.