Marketing Strategy Senior Associate- Business Banking

JPMorgan Chase

16d

About The Position

About Chase Business Banking Chase Business Banking provides a comprehensive suite of banking and financial services tailored for small business owners. Our mission is to be the most recommended financial partner in our communities, supporting business owners as they start, run, and grow their businesses. The Loyalty Generation Marketing team is dedicated to building awareness of our products and services in support of this mission. Position Overview As a Servicing Communications Senior Associate within Business Banking Marketing, you will lead the development and deployment of communications that help clients understand product, feature, or policy changes. Some communications may require expedited execution timelines and/or Spanish language translation. You will collaborate closely with internal Product Owners, Marketing, Legal, Compliance, and Execution teams to assess communication needs, develop strategies, and execute effective tactics.

Requirements

• Bachelor's degree required; preferred fields include communications, marketing, business, or related disciplines.
• Minimum of 3 years in marketing or a related field.
• Strong written and oral presentation skills, with the ability to convey information simply and clearly to customers and business partners.
• Proven ability to prioritize and manage multiple projects effectively.
• Demonstrated ability to anticipate and mitigate risk.
• Experience in project management.
• Proficiency in Adobe, Microsoft Excel, and PowerPoint; knowledge of creative design software is a plus.

Nice To Haves

• Experience in financial services and product management is a plus, but not required.
• Experience in business writing, crisis communications, and/or servicing communications is helpful.
• knowledge of creative design software is a plus.

Responsibilities

• Develop and execute servicing communications across multiple Chase channels, including email, statement messages, direct mail, and chase.com.
• Build and maintain relationships with key stakeholders across Marketing, Legal, Compliance, and Product organizations; integrating banker channels as appropriate.
• Manage internal and external vendor relationships to ensure all marketing collateral is delivered in scope and on time.
• Refine servicing templates and document best practices to maximize communication opportunities, especially when delivering challenging news to customers.
• Ensure regulatory compliance by adhering to controls and maintaining a regular schedule of material reviews for accuracy.
• Operate with minimal supervision, taking ownership of assigned projects and driving them to completion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees