Marketing Transformation Senior Associate – Business Banking Marketing

JPMorgan Chase & Co.•Wilmington, DE

About The Position

Chase Business Banking provides a comprehensive suite of banking and financial services tailored to small business owners. Our mission is to be the most recommended financial partner in our communities, supporting business owners as they start, run, and grow their businesses. The Business Banking Marketing Transformation team is dedicated to empowering marketers by optimizing technology, streamlining workflows, and fostering a culture of innovation and continuous learning. We drive strategic initiatives that leverage advanced solutions, including GenAI, to enhance productivity, efficiency, and campaign effectiveness. Job Overview As a Marketing Transformation Senior Associate within the Business Banking Marketing Transformation team, you will design, develop, and deliver training programs and resources to support the adoption of new technologies and processes. You will provide specialized learning opportunities, track adoption metrics, and proactively address barriers to effective use. This role is responsible for preparing clear communications for stakeholders and providing hands-on program management support for key transformation projects, including the end-to-end marketing enablement solutions (CSP21), AI Transformation and the continued rollout of Monday.com.

Requirements

Bachelor’s degree required; preferred fields include Communications, Marketing, Business, or related disciplines.
Experience in Financial Services and product management.
Minimum of 3 years in Marketing or a related field.
Strong written and oral presentation skills, with the ability to convey information simply and clearly to customers and business partners.
Experience in Marketing execution/delivery and project management.
Proven ability to prioritize and manage multiple projects effectively.
Demonstrated ability to anticipate and mitigate risk.
Proficiency in Adobe, Microsoft Excel, and PowerPoint.

Nice To Haves

Experience in using JPMorgan Chase’s Marketing delivery platforms.
Experience designing and delivering training programs and change management initiatives.
Strong project management and organizational skills.
Excellent communication and presentation abilities, with a focus on clarity and impact.
Collaborative partner with strong interpersonal and influencing skills.
Demonstrates ownership and initiative in driving projects to completion.
Detail-oriented and thorough in managing all aspects of change management and training.
Strategic thinker who considers the broader impact of initiatives within the organization and is a culture carrier.

Responsibilities

Design, develop, and deliver training programs, workshops, and resources to support technology and process adoption.
Track technology and process adoption metrics, proactively identify barriers to effective use through regular assessments, and implement targeted interventions to drive engagement and utilization.
Prepare clear, impactful presentations, reports, and updates for key stakeholders, ensuring alignment and transparency on change initiatives and progress.
Provide hands-on program management support for key transformation projects, coordinating cross-functional teams, managing timelines, and ensuring successful delivery of change initiatives.
Collaborate with the BB Marketing Administration & Controls team, HR and external partners to provide specialized learning opportunities tailored to team needs.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.

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