Marketing Services Manager

Toast

5d • Hybrid

About The Position

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast Marketing Services pairs restaurants with a dedicated Marketing Specialist to build strategy, execute weekly multi‑channel campaigns (Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards, SEO/Presence), and analyze results—ultimately helping restaurants improve their marketing operations, save time, and grow first‑party demand.
About this Roll (Responsibilities)
As Manager, Marketing Success, you will hire, develop, coach and manage a team of Marketing Success Managers. You take pride in your ability to lead and motivate high-performing professionals to exceed their goals. You bring high levels of empathy, business acumen and technical aptitude. You are solution-oriented with a history of process improvement and change management.
If you enjoy managing and building a team and are excited about helping restaurants drive growth, then this is the role for you!
In this role, you will:

Requirements

• 8+ years in customer success or marketing
• 2+ years experience successfully leading & managing teams
• Process‑oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale; comfortable with capacity planning and workload management.
• Excellent communication, interpersonal and writing skills
• Love for developing people in a high growth environment
• Enthusiastic about technology with demonstrated technical aptitude
• Strong project management skills and an ability to multitask
• Creative, analytical and execution-oriented
• Ability to effectively operate both strategically and tactically

Nice To Haves

• Hospitality background is a nice to have

Responsibilities

• Lead and develop a high‑performing team of 10-12 Specialists: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews of campaign calendars and copy, and create career development paths; establish coaching rhythms and calibration across the team
• Handle escalations and quality: serve as the first line for customer escalations; implement QA checklists and review cycles to ensure compliance with Toast Marketing Guidelines and legal/brand standards
• Develop and implement innovative ways to work smarter and scale the team.
• Uncover and create opportunities to drive customer growth (revenue, expansion, efficiencies) through regular books of business reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed