Marketing Representative

PENN Entertainment • Hobbs, NM

5d

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events including working the events. Answers calls and proactively assists customers (internal and external) with their concerns. Resolves guest opportunities, conflicts or complaints on behalf of the company in a fair and equitable manner. Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying. Assists guests by directing them to appropriate areas and contact department for guest needs while always exhibiting a friendly, helpful and courteous manner with our guests. Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested. Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program. Work in conjunction with other departments to facilitate/ plan casino events and promotions. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Adheres to all company, state, and regulatory policies and procedures. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Proactively seeks out new business on the casino floor, soliciting enrollment in the loyalty program. Maintain the confidentiality of player information such as name, address, contact information, level of play, wins, losses, number of visits, etc. Maintain professional representation on behalf of the company at internal and external events as needed. Plan and execute monthly displays and decorations necessary for events and promotions. Accurately complete Rules and Regulations sheet for the state gaming control board submittals for promotions/ tournaments. Research and contact vendors for special needs as needed. Determine equipment needed for promotional activities and coordinate all details for the equipment. Anticipate guests needs and respond with a sense of urgency and communicate with management if the need arises. Ability to work well under pressure, multitask, and demonstrate ethical and cooperative behavior. Performs all other related and compatible duties as assigned. Follow all cleaning, sanitation and PPE position specific guidelines.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Must have an outgoing, energetic and enthusiastic attitude.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be comfortable initiating conversations and creating a fun environment with our guests.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must obtain a First Aid/AED certification.
• Must successfully complete NMAST
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

Nice To Haves

• Marketing experience preferred.

Responsibilities

• Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events including working the events.
• Answers calls and proactively assists customers (internal and external) with their concerns.
• Resolves guest opportunities, conflicts or complaints on behalf of the company in a fair and equitable manner.
• Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.
• Assists guests by directing them to appropriate areas and contact department for guest needs while always exhibiting a friendly, helpful and courteous manner with our guests.
• Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.
• Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
• Work in conjunction with other departments to facilitate/ plan casino events and promotions.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Adheres to all company, state, and regulatory policies and procedures.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Proactively seeks out new business on the casino floor, soliciting enrollment in the loyalty program.
• Maintain the confidentiality of player information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Maintain professional representation on behalf of the company at internal and external events as needed.
• Plan and execute monthly displays and decorations necessary for events and promotions.
• Accurately complete Rules and Regulations sheet for the state gaming control board submittals for promotions/ tournaments.
• Research and contact vendors for special needs as needed.
• Determine equipment needed for promotional activities and coordinate all details for the equipment.
• Anticipate guests needs and respond with a sense of urgency and communicate with management if the need arises.
• Ability to work well under pressure, multitask, and demonstrate ethical and cooperative behavior.
• Performs all other related and compatible duties as assigned.
• Follow all cleaning, sanitation and PPE position specific guidelines.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED