Marketing Operations Representative II - Players Club

Hard Rock Hotel & Casino Ottawa•Cincinnati, OH

12d

About The Position

POSITION SUMMARY: Players Club Representatives are responsible for providing the highest level of guest service and ensuring that all processes and procedures are followed, and all guidelines/rules issued by the OCCC are executed.

Requirements

High school diploma and/or guest service experience.
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
Must successfully pass background check
Must successfully pass drug screening
Must be twenty-one (21) years of age

Responsibilities

Be responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati
Be on-time and at your workstation at the start of your shift
Know and understand all gaming systems so you can communicate appropriate and correct information to guests
Obtain 100% on Secret Shops by: Speaking first, greeting the guest with a positive comment, and sharing their name with the guest Asking how they may assist Utilizing the guest’s name Assisting the guest and assuring that their needs have been met and exceeded Upselling an item of the casino Sending the guest to their next destination with a positive parting comment
Representatives are expected to capture phone numbers and email address of guests
Work the gaming floor when requested
Telling guests about Unity benefits
Helping sign guests up for a card
Helping to increase rated play
Assist with promotions and events
Follow the handbook policies including uniform standards
Approach peers and leaders with a respectful tone
Know and understand all promotions so you can effectively communicate them to guests
Able to stand at the Players Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati
Other duties as assigned