Marketing & Operations Lead

Surv • Antioch, TN

7d • Hybrid

About The Position

The Marketing & Operations Lead is a hybrid role responsible for both marketing performance and operational execution . You will own marketing strategy, analytics, and agency oversight while also assisting with inbound calls, scheduling, estimates, and field technician dispatching. This role is not focused on graphic design. We are looking for a results-driven operator who understands marketing numbers, lead flow, and service-based operations.

Requirements

• 3–5 years of experience in marketing, operations, or growth roles
• At least 2 years of leadership or management experience
• Strong analytical and problem-solving skills
• Experience with PPC, lead generation, or home services marketing
• Comfortable working in a startup environment with shifting priorities
• Able to lift up to 30 lbs and travel locally as needed

Nice To Haves

• Background in home improvement, remodeling, or construction is a strong plus

Responsibilities

• Develop and execute marketing strategies to support monthly revenue growth
• Manage marketing budgets and track return on investment
• Analyze marketing performance metrics and conversion data
• Maintain efficient marketing spend and cost-per-lead targets
• Oversee external PPC and pay-per-lead marketing agencies
• Coordinate marketing collateral logistics and vendor relationships
• Handle inbound phone calls as needed
• Schedule customer appointments and provide initial estimates
• Dispatch field technicians and installers efficiently
• Support day-to-day operational needs to keep jobs moving on schedule
• Manage and support a call center team
• Improve lead conversion rates and appointment quality
• Build scalable processes for marketing, scheduling, and dispatch
• Collaborate with ownership on growth planning and execution

Benefits

• Direct impact on company growth and profitability
• Broad responsibility across marketing and operations
• Opportunity to build systems from the ground up
• Fast-paced environment with room to grow as the company scales

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees