Marketing Manager

Caesars Entertainment-posted 3 months ago
Westlake, LA
5,001-10,000 employees
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The position requires a General Manager with a strong background in the casino and hospitality industry. The successful candidate will oversee the VIP Hospitality program, manage a team of service professionals, and ensure customer satisfaction and profitability. The role involves strategic planning, performance management, and the development of business plans to enhance revenue potential. The General Manager will also be responsible for hiring, coaching, and motivating staff while ensuring operational efficiencies and best practices are implemented.

  • Ensure the growth of the VIP Hospitality program, Air Program, Branch office and Junket/Rep gaming revenues.
  • Responsible for on-going hiring and performance management for a team of highly talented service professionals.
  • Ensure team provides efficient guest services, customer satisfaction, and profitability.
  • Act as a role model providing excellence in service, inspiring team through best practices.
  • Provide regular feedback and coaching.
  • Conduct annual and mid-year reviews for direct reports.
  • Oversee overall budgets and shift scheduling for the department.
  • Manage staff to develop personal relationships with VIP players.
  • Ensure organizational improvements and efficiencies by seeking out best practices.
  • Coordinate Service programs, activities, special events, and databases with general marketing programs.
  • Develop annual business plans for the Service teams that identify revenue potential.
  • Anticipate and react to changes in planning assumptions.
  • Analyze cost and revenue reports and recommend actions.
  • Present updates to plans and provide explanations to variances.
  • Complete design and management of VIP Hospitality and Real Time Casino Marketing operations.
  • Gather information from other Casino Marketing managers regarding best practices.
  • Provide current information on property events and promotions for up-selling opportunities.
  • Identify business opportunities and best practices while managing expenses.
  • Minimum of three (3) to five (5) years of successful General Management experience.
  • Three (3) to five (5) years of successful experience in casinos/hotels, customer service or host experience.
  • College degree or equivalent experience preferred.
  • Ability to obtain a Louisiana Gaming License.
  • Excellent interpersonal, communication, problem solving, leadership, and analytical skills.
  • Systematic and process-oriented mindset.
  • Ability to motivate, coach, and train.
  • Strategic problem-solving skills.
  • Ability to deal with day-to-day operations.
  • Proactive change agent.
  • Track record of success in taking risks and making prudent business decisions.
  • Must be able to read, write, speak, and understand English.
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