Marketing Manager, Patient Access and Reimbursement

Amgen Inc.•Thousand Oaks, CA

54d

About The Position

Join Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do The Copay Call Center Marketing Manager is part of the Affordability team and reports to Associate Director This role is responsible for strategy, development, and ensuring affordability and access to therapies through the management of various patient Affordability programs enabling patients to get started on the prescribed treatment as quickly as possible

Requirements

Doctorate degree
Master's degree and 2 years of call center or patient support programs
Bachelor's degree and 4 years of call center or patient support programs experience
Associate's degree and 10 years of call center or patient support programs experience
High school diploma / GED and 12 years of call center or patient support programs

Nice To Haves

Self-starter, ability to work under limited supervision and coordinate multiple projects
Demonstrates creativity and foresight in anticipating and solving complex project issues
Confidence in working with various levels of staff
Experience leading or being a part of a cross-functional project team
Experience working with key internal or external partners, establishing, communicating and leading teams to timelines and project targets
Experience critically evaluating process and establishing creative solutions
Advanced skills with Excel and PowerPoint
Strong project management skills, lead and run projects from concept to completion in a matrix and, at times, ambiguous environment
Strong verbal and written communication skills; ability to clearly and successfully present information
Quick learner, proactive, takes initiative, goal oriented and results driven
Strong interpersonal skills, negotiation skills, active listening, and relationship management skills
Ability to influence others while fostering a value-based environment of high performance and fairness

Responsibilities

Manage copay and call center operations that provide patient cost-sharing assistance, including method of grant issuance
Assist in development and implementation of copay program strategies
Collaborate with Copay and Call Center vendors (via regular meetings, reports, and other communications) in establishing SOPs for patient affordability support service offerings (including points of entry)
Develop copay program resources including relevant trainings
Provide data analysis that drives program performance and consistent program improvements, while managing KPI and dashboard metrics
Develop tools and training such as affordability and access materials for HCPs, patients, caregivers, etc.
MAC submission of above brand copay programs materials, including trainings
Serve as an advisor Copay Program Support for each brand
Evaluate opportunities across the entire PSP portfolio

Benefits

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being.
From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

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