Marketing Manager, CRM

DraftKings • New York, NY

95d • $111,000 - $138,700

About The Position

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. As a CRM Manager, you will play a key role in developing and implementing strategies to maximize customer engagement, retention, and loyalty for a new and transformative DraftKings initiative. In this collaborative role, you will be responsible for developing and managing lifecycle communications, recommending segmentation and targeting strategies, and building a content-forward program that drives ongoing engagement. Your strong CRM foundation, analytical mindset, and self-starter mentality will support our launch of a new endeavor that represents the next evolution of our customer experience and market growth strategy.

Requirements

• At least 5 years of relevant CRM or lifecycle marketing experience, preferably in Technology, Ecommerce, or Regulated Gaming.
• At least 1 year of people management experience, with proven ability to lead a team and align them to measurable business goals.
• Strong analytical skills, with comfort designing A/B tests, interpreting results, and adjusting strategy accordingly.
• Highly organized with strong attention to detail; capable of managing multiple projects simultaneously in a fast-paced environment.
• Strategic, data-driven thinker who thrives in ambiguity and is excited by the opportunity to build something new.
• Experience with Braze, or a similar CRM system is required. Familiarity with HTML, SQL, and/or Tableau is a plus.

Responsibilities

• Lead lifecycle marketing strategy and execution, and support go-to-market strategy.
• Own the end-to-end setup of cross-channel campaigns (email, push, in-app), with a focus on content-rich engagement vs. traditional promotion-heavy tactics.
• Develop and deliver clear, actionable frameworks and performance updates to senior leadership, ensuring visibility into CRM outcomes and opportunities.
• Partner with Product, Analytics, Ops, and Engineering to launch new campaigns and automate core journeys across customer segments.
• Establish and maintain a testing roadmap to optimize engagement and retention, evaluating creative, content cadence, and targeting strategies.
• Set and continuously elevate the standard for excellence in message relevance, format optimization, and customer-centric communication.
• Provide day-to-day leadership, coaching, and direction to direct report(s), ensuring high-quality execution, strategic alignment, and continuous development in a fast-paced, evolving environment.

Benefits

• Bonus
• Equity
• Health benefits
• 401k
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees