Marketing / Customer Service Intern

Opta Group • Amherst, NY

18h

About The Position

The Marketing / Customer Service Intern will support customer engagement and marketing execution through coordination, content support, and basic customer-facing activities. This role blends communication, organization, and real-time business support.

Requirements

• Pursuing a degree in Marketing, Communications, Business, or related field
• Strong written and verbal communication skills
• Organized and responsive with strong follow-through
• Comfortable speaking with internal teams and customers professionally
• Basic skills in Microsoft Office (PowerPoint and Excel)

Responsibilities

• Support customer service activities (tracking requests, follow-ups, documentation)
• Assist with customer communication templates (emails, confirmations, FAQs)
• Help maintain customer and prospect lists (basic CRM or Excel tracking)
• Support marketing content needs (simple flyers, updates, internal posts)
• Assist with coordination for customer meetings and visit logistics
• Compile feedback from customers and organize themes/opportunities
• Support campaign tracking (responses, activity counts, basic reporting)

Benefits

• Extended Healthcare, Dental, and Vision Benefits
• Health Savings Account
• Life, AD&D, and Dependent Life Insurance
• Short Term and Long Term Disability Insurance
• Employee Assistance Program
• Professional Development
• Paid Time Off
• 401(k) Match
• Competitive Compensation Program
• On Demand Pay (Dayforce Wallet)

What This Job Offers

• Job Type: Part-time
• Career Level: Intern