Marketing & Customer Growth Specialist

Xgrid.co•San Jose, CA

About The Position

Xgrid is a fast-growing company searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for an individual who will roll up their sleeves and lead the team from inside the trenches. As a key member of our team, you will help craft the company's customer success strategies, building strong relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. Our ideal candidate will be passionate about learning, using analytical skills to identify bottle-necks, find solutions, and improve relationships. The Challenge: This is a truly high paced job which demands a strong work ethic, flexibility in working hours, customer centric mindset and consistent high performance attitude. (Not for the faint hearted) The Reward: Along with the best in the market monetary benefits and perks, you will be given a chance to work directly with US based hyper-growth companies/start ups functioning in the B2B tech arena and be exposed to the same work standards and best practices, in other words, a holistic international experience. If that excites you, read on. The Role Knack for marketing so as to suggest best practices to Xgrid’s clients Relationship with assigned clients, which includes managing on-boarding, implementation, increasing adoption, ensuring retention, and high levels of customer satisfaction Achieve client success by ensuring timely delivery of tasks & maintaining existing customer success metrics and data as directed. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings This position reports directly to COO

Requirements

2+ years of experience in marketing, client servicing (preferably international clients), project management, marketing and customer success
Strong verbal and written communication, strategic planning, and project management skills
Analytical and process-oriented mindset
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, a multitasker who can quickly adjust priorities and takes ownership of assigned tasks/projects
A good understanding of digital marketing services that includes UI/UX, Web development, SEO, SEM, marketing automation, and copywriting.
Willing to work flexi hours (70% day-time, 30% evening/night time)

Nice To Haves

Bachelor’s degree in business, computer science/software engineering
Master’s is preferred but not mandatory
Comfortable working with project management & marketing automation tools like HubSpot, Marketo, Jira, Basecamp and Asana
Strong willingness to learn new technologies

Responsibilities

Liaise with internal teams (design, web development, SEO/SEM, content writers, marketing ops and automation) for following-up on assigned tasks
Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
Collaborate, problem solve, and/or strategize upcoming client meetings with team members
Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
Work with the sales and marketing team to drill customer references and develop case studies