Marketing Coordinator

Newrez LLC•Charlotte, NC

4d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Position Summary This role serves as dedicated marketing support for Loan Officers across our local mortgage retail branches, providing essential Tier 1 assistance in areas such as CRM utilization, marketing asset coordination, and social media support. The Marketing Support Coordinator ensures timely, accurate, and brand-compliant execution of marketing activities that help drive lead generation, customer engagement, and overall business growth.

Requirements

2+ years of experience in marketing support, preferably in financial services or mortgage industry.
Strong understanding of marketing principles, digital platforms, and CRM systems.
Excellent communication skills and customer service orientation.
Highly organized with the ability to manage multiple requests and deadlines.
Proficiency in Microsoft Office Suite and marketing tools (e.g., Salesforce, Total Expert, Canva, Adobe Creative Suite).
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Employees and applicants acknowledge that this is not a remote role. Individuals in this role are required to be on-site to complete essential job duties, absent extenuating circumstances.

Nice To Haves

Familiarity with compliance requirements in mortgage marketing is a plus.

Responsibilities

Serve as the first point of contact for Loan Officers seeking marketing assistance, including campaign setup, collateral requests, and platform troubleshooting.
Assist with the creation, customization, and distribution of marketing materials such as flyers, email templates, social media assets, and event collateral.
Ensure all marketing content adheres to brand guidelines and compliance standards, including disclosures and licensing requirements.
Coordinate with dedicated marketing team to escalate Tier 2 and Tier 3 support issues when necessary.
Assist with local event planning and execution, including promotional materials and logistics.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions