Marketing Concierge

Hilton Grand Vacations•Sedona, AZ

1d•Onsite

About The Position

At Hilton Grand Vacations, the goal is to make someone’s day, every day. The company operates in an exciting and energetic environment, helping guests enjoy life by sending them to new corners of the world and giving them more time to reconnect. The role involves delivering lasting memories and showing guests how grand life can be. The In-House Marketing Representative is responsible for generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. This position also provides customer and concierge services to all guests, projecting a professional company image. Hilton Grand Vacations is a leader in the vacation ownership industry, dedicated to innovation, quality, and continued growth, believing that Team Members are at the core of its success. The company is an equal opportunity employer that values diversity and does not discriminate on various protected characteristics. It also ensures reasonable accommodation for individuals with disabilities.

Requirements

Experience in customer service for at least a year is vital.
Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
Proficiency in English is required (speak, read, write).

Nice To Haves

Minimum of 2+ years experience selling and booking tours, activities, concierge services.
1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.

Responsibilities

Generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers.
Providing both customer and concierge services to all guests projecting a professional company image.
Conducts pre-arrival calls to owners, renters, and exchangers.
Confirms appointments with guests to ensure tour reservations and improve show rate.
Completes required paperwork accurately and completely for each tour.
Checks availability so as to not overbook tour waves.
Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
Follows gifting procedures to ensure costs are met monthly.
Provides location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
Distributes only HGV-authorized information, collateral, and materials.
Maintains location operating standards.
Carries out all other reasonable requests by management that one is capable of performing.
Contacts appropriate management with any guest issues.