Marketing Campaign Operations Manager

Bank of America•Plano, TX

1d•$100,000 - $167,000•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for the delivery of a portion of the overall marketing strategy in the form of a portfolio of small to medium programs, capabilities or processes. Key responsibilities include owning or supporting marketing operations including performance, risks and controls, production audits/exams/maintenance, and content management. Job expectations include owning day to day relationships with key business partners, solving moderate to complex business problems and independently driving strategic marketing improvements and solutions. Team member of the Campaign & Platform Operations team to support marketing strategy, creative and execution workflow submissions within the Global Marketing One (GM1) platform. This includes collaborating with partners who support all products and channels with deliverables managed in GM1. The Campaign Operations team is the first line of support with platform training, questions, and access, working closely with the Platform Management and Platform Integration teams.

Requirements

Customer & platform support experience with proven ability to develop strong relationships.
Strong project management skills with creative skills to overcome roadblocks such as system outages or other technical issues.
Process oriented, with ability to identify improvements & document requirements for prioritization.
Experience working with third-party vendors.
Superior attention to detail and strong organization skills to help manage competing priorities.
Outstanding communication and presentation skills (verbal and written).
Ability to master proprietary marketing software.
High School Diploma / GED / Secondary School or equivalent.

Nice To Haves

2-5+ years of experience with marketing workflow and/or CRM platforms preferred.
Client/Process support experience.
Experience in an Agile project methodology.
Bachelor’s degree or equivalent.

Responsibilities

Owning or supporting marketing operations including performance, risks and controls, production audits/exams/maintenance, and content management.
Owning day to day relationships with key business partners.
Solving moderate to complex business problems and independently driving strategic marketing improvements and solutions.
Support marketing strategy, creative and execution workflow submissions within the Global Marketing One (GM1) platform.
Collaborating with partners who support all products and channels with deliverables managed in GM1.
First line of support with platform training, questions, and access, working closely with the Platform Management and Platform Integration teams.

Benefits

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

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