Marketing Analyst/ Coordinator 2 (17255-1)

JND•Englewood Cliffs, NJ

1d•Onsite

About The Position

The Marketing Analyst/Coordinator 2 will monitor client product reviews and Q&A on the client's website and major retailer sites. This role involves managing various aspects of Ratings & Reviews for Digital Appliance categories, including review validity, syndication gaps, badging issues, at-risk SKUs, and optimal SKU groupings. The coordinator will support analysis and reporting initiatives, such as review volume, rating trends, product issues, competitor analyses, and incentive program results. Key responsibilities also include identifying, actioning, and escalating notable issues, compiling regular reports on significant product, channel, and service trends. The position requires collaboration with internal teams (Product Marketing, Sales, Engineering) to facilitate solutions for consumer reviews and Q&A, and reporting on PDP content health and consumer experience journey issues found on .coms. The role will leverage various industry and client-specific tools, websites, and feedback channels to fulfill duties. This is a part-time, hourly position with a minimum of 20 hours per week.

Requirements

Minimum two years’ experience in online retail, retail operations, sales, merchandising, marketing or service organizations required.
Minimum two years’ experience in analytical, internet-based reporting required.
Minimum two years’ project management experience required.
In depth knowledge of consumer electronics products and technologies.
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) proficiency required, including extensive use of a variety of Web browsing tools (Internet Explorer, Mozilla Firefox, Google Chrome, etc.)
Excellent written communication skills and strong presentation skills required.
Significant understanding of remote business tools such as smart phones, tablets, and/or laptop use, including trouble-shooting issues with connectivity.

Nice To Haves

Bachelor's degree in Statistics, Business, Marketing, or related field.
Experience with Sprinklr.
Previous account management experience desirable.

Responsibilities

Monitor client product reviews and Q&A on client’s website and major retailer sites.
Manage aspects of Ratings & Reviews for Digital Appliance categories, including but not limited to review validity, syndication gaps, badging issues, at-risk SKUs, and proper, optimal SKU groupings.
Support ratings and review analysis and compilation/shareout of reporting initiatives, including but not limited to review volume and rating trends and insights, identifiable product issues and action plans, competitor analyses, and incentive program results.
Identify, action and/or escalate notable issues, compiling regular reports on significant product, channel, and service issue trends.
Work with internal teams (Product Marketing, Sales, Engineering, and others) to facilitate solutions and escalate issues with consumer reviews and Q&A.
Report on PDP content health and CEJ (consumer experience journey) issues as found on .coms and facilitate solutions with internal teams.
Leverage various industry and client-specific tools, websites, and feedback channels to fulfill duties.