Market Technical Manager

Digital Realty•Seattle, WA

22h•$165,000 - $185,000

About The Position

The Market Technical Manager (MTM) - Data Center Operations, will give you the opportunity to expand your skills and experience working on mission critical infrastructure facilities operations for the largest wholesale data center provider in the world. This role coordinates and manages the technical, telecom, security, mechanical, HVAC, electrical and plumbing (MEP) systems and operations for the Market Digital Realty property portfolio. The portfolio includes turn-key flex and power-based building solutions and central plant systems. While you could be challenged in this role for years to come, if you're driven to further advance your career, success in this position could set you up for a director or other leadership position. As Market Technical Manager (MTM), you’ll be responsible for coordinating and managing the technical, telecom, security, mechanical, HVAC, electrical and plumbing (MEP) systems and operations for the Market property portfolio. Once a month you’ll travel to the properties, spending a few days at a time auditing and ensuring everything is being done as it should. In addition to your core properties, you’ll be responsible for other properties located throughout the region. You’ll only be responsible for the shell – this is purely building inspection – and visit, each just once per year for a day. In addition to your ongoing duties, you’ll have several projects happening. They can be anything from large construction projects that you’ll ensure are being built to specs to small projects that can be completed in short order. Specifically, you will: Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should. Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Requirements

A bachelor's degree (BA/BS) and a minimum of 10 years of related experience, or 15 years of data center related experience in lieu of a bachelor’s degree
Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers and air conditioners, and electrical distribution
Excellent understanding of various infrastructure redundancy configurations, and the related limitations of each
A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy
Manage multiple complex projects simultaneously
Estimate cost of client installations
Analyze and interpret complex project documents such as AutoCAD and Visio
Analyze and propose solutions with limited information
Interpret instructions furnished in written, oral, diagram or schedule form
Advanced analytical and quantitative skills
Excellent verbal and written communications skills to effectively respond to sensitive and complex issues
The ability to create effective presentations and communicate with both internal and external customers
A demonstrated commitment to customer service for both coworkers and customers
Experience developing operating and maintenance standards and project tracking/management documents
Knowledge of applicable laws and ordinances in performing data, communications and MEP projects
The skill to provide oversight to team members for guidance and coaching
Experience working well under pressure with a proactive approach
Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures
Experience using Microsoft office tools like Excel, PowerPoint and Word to create presentations and reports

Responsibilities

Conduct facility site visits to audit and analyze current status, and direct operations and engineering personnel to ensure established processes and procedures are followed
Perform periodic audits of maintenance MOPs and equipment SOPs to ensure quality and accuracy, and conformance with company standards
Perform periodic audits of site Change Management activity, to ensure accuracy of information and quality of supporting documentation
Collect and report operating metrics for sites to track and monitor site performance and efficiency
Coordinate major activities among sites and track major outstanding issues to resolution
Support the site team during construction, testing and commissioning of new data centers, to ensure that operational acceptance criteria are met
Provide input for the development of facility improvement measurement plans to include accurate descriptions, savings potential and cost estimates
Coordinate sales, design & construction, and onsite engineering staff in the development and installation of systems to meet customer expectations
Develop operating standards, processes and procedures, rules and regulations
Review drawings and perform site surveys to identify mechanical, electrical, and control systems and facility operational characteristics
Manage relationships with customer, property management and sales teams
Assist in the development and ongoing review of established standards for the installation of AC and DC power systems
Manage construction projects for execution between internal and external customers
Manage on-line project and assist in the preparation of monthly management reports