Market Solutions Director

Early Warning Services • Scottsdale, AZ

1d • $154,000 - $232,000 • Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose This position serves as a subject matter expert that identifies and solves problems to support market/channel expansion, shepherds go-to-market strategy and is a valued consultant for strategic customers. Essential Functions Play a leadership role as the business liaison and the organization’s subject matter expert in assigned area. Build strong internal relationships with Sales, Product, Governance, Customer Implementations, Marketing and others as assigned to increase key deliverables in assigned area. Conceive and champion urgent solutions to problems as they arise. Manage client engagement in pre-sales launch activities including: Proof of Concept participant engagement; data acquisition and business case development. Manage channel and innovation partner engagements. Provide in-field consultative and technical support throughout key stages in the sales cycle and post-delivery; may represent company in client led joint application design sessions to define and review all business requirements associated with a product or service. Provide thought leadership and industry expertise. Develop and enhance senior level relationships with key decision makers and business owners. Support the company’s commitment to protect the integrity and confidentiality of systems and data. For Payment & Risk Solutions: Assist in defining and attaining data that enriches current and future service offerings. Drive increased market share and adoption for core service offerings. Articulate value of assigned enterprise solution which may include Identity, Foundational Payments Solutions and/or the Zelle Network®. Articulate value of analytically derived models to internal and external customers. Manage post-sales activities to expedite service deployment and optimize customer utilization and value. Minimum Qualifications Education and experience typically obtained through completion of a Bachelor’s degree in business, finance, government or other related field depending on assigned area. Minimum of 10 or more years of related experience or a combination of education and experience Demonstrated successful working experience in assigned area. Depending on assigned area: Extensive knowledge of financial service providers, processors and value added resellers in the financial industry Extensive knowledge of risk related payments, depositions, transactions account opening and identity Extensive knowledge of fraud and risk mitigation with financial institutions Working knowledge of the use of analytic tools and the ability to explain the benefits and application to others. Extensive knowledge of automated systems, services, processes, policies and procedures. Understanding of APIs, connectivity and transmission methods and the ability to effectively consult and educate clients on the proper use of them for assigned products. Effective leadership skills to develop and retain highly engaged, high performing teams. Ability to open doors to senior level decision makers within area of expertise. Proven consultative and technical sales background with strong network of relationships. Exceptional interpersonal, presentation, communication and negotiation skills. Highly motivated, results-oriented professional with a demonstrated record of success. Thorough understanding and interpretation of data analytics for performance reporting and/or business case development. Travel up to 50%. Background and drug screen.

Requirements

• Education and experience typically obtained through completion of a Bachelor’s degree in business, finance, government or other related field depending on assigned area.
• Minimum of 10 or more years of related experience or a combination of education and experience
• Demonstrated successful working experience in assigned area.
• Extensive knowledge of financial service providers, processors and value added resellers in the financial industry
• Extensive knowledge of risk related payments, depositions, transactions account opening and identity
• Extensive knowledge of fraud and risk mitigation with financial institutions
• Working knowledge of the use of analytic tools and the ability to explain the benefits and application to others.
• Extensive knowledge of automated systems, services, processes, policies and procedures.
• Understanding of APIs, connectivity and transmission methods and the ability to effectively consult and educate clients on the proper use of them for assigned products.
• Effective leadership skills to develop and retain highly engaged, high performing teams.
• Ability to open doors to senior level decision makers within area of expertise.
• Proven consultative and technical sales background with strong network of relationships.
• Exceptional interpersonal, presentation, communication and negotiation skills.
• Highly motivated, results-oriented professional with a demonstrated record of success.
• Thorough understanding and interpretation of data analytics for performance reporting and/or business case development.
• Travel up to 50%.
• Background and drug screen.

Nice To Haves

• Extensive knowledge and experience with financial institutions and their customer journeys.
• Experience with fraud/risk mitigation solutions in the funding, payment, identity space.
• Experience with interpreting and presenting analytic models/scores/attributes as well as model governance in the financial space.
• Thought leadership experience speaking at conferences, webinars or podcasts.

Responsibilities

• Play a leadership role as the business liaison and the organization’s subject matter expert in assigned area.
• Build strong internal relationships with Sales, Product, Governance, Customer Implementations, Marketing and others as assigned to increase key deliverables in assigned area.
• Conceive and champion urgent solutions to problems as they arise.
• Manage client engagement in pre-sales launch activities including: Proof of Concept participant engagement; data acquisition and business case development.
• Manage channel and innovation partner engagements.
• Provide in-field consultative and technical support throughout key stages in the sales cycle and post-delivery; may represent company in client led joint application design sessions to define and review all business requirements associated with a product or service.
• Provide thought leadership and industry expertise.
• Develop and enhance senior level relationships with key decision makers and business owners.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.
• Assist in defining and attaining data that enriches current and future service offerings.
• Drive increased market share and adoption for core service offerings.
• Articulate value of assigned enterprise solution which may include Identity, Foundational Payments Solutions and/or the Zelle Network®.
• Articulate value of analytically derived models to internal and external customers.
• Manage post-sales activities to expedite service deployment and optimize customer utilization and value.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees