Market Security Manager

Digital Realty Global • Sterling, VA

3d • Onsite

About The Position

Market Security Manager LOCATION: This role is ON SITE and needs to be in Northern VA Your role This highly-visible role will oversee all site-level, campus-level security operations for the assigned properties by administering the third-party guarding service contract, coordinating security technology infrastructure projects and ensuring overall security compliance with Digital Realty’s policies and procedures and other regulatory and contractual requirements.

Requirements

• 7+ years of security operations experience required preferably in a corporate environment or government agency with advance knowledge of physical security operations and technical design and system trends.
• A four-year bachelor’s degree or have law enforcement or US military background with honorable discharge or a combination of both educational and relevant, job-related work experience.
• Customer focus and experience working with top Fortune 100 customers.
• Self-driven, bias for action and detail oriented.
• Experience with security systems and software platforms required.
• Strong commitment to security policies, rules and procedures.
• Excellent communication skills (verbal, written and presentation).
• A polished professional demeanor and commercial mindset.
• Ability to analyze complex problems and work solutions through to completion with absolute discretion and confidentiality when required.
• Must be computer literate and possess advance-level proficiency in Microsoft Office (Outlook, PowerPoint, Excel and Word).
• Strong team player with a demonstrated track record and history in establishing and maintaining effective working relationships and solving problems.
• Advance customer (internal/external) interfacing, problem-solving and relationship skills required.
• Ability to work a flexible schedule as required.
• Must have a valid driver’s license, reliable transportation and the ability to travel locally as required.
• Overnight travel may be required on an “as needed, special basis” but generally less than 10% of the time.

Nice To Haves

• Data center operations, experience with managing large, multi-complex facilities and/or technology industry experience preferred.
• Prior experience with business continuity and emergency response planning and operations coordination preferred.
• Knowledge and experience with the use of quality and/or continuous improvement tools, techniques, practices, etc. preferred.

Responsibilities

• Oversee day-to-day security operations and management of site security vendor for assigned territory.
• Manage budget and assigned security infrastructure projects for assigned security operations.
• Drive operational and security compliance; and create accountability through effective change management, leadership and innovation.
• Meet or exceed customer satisfaction KPIs as evidence in feedback surveys, audit results, zero security breaches and policy violations.
• Oversee third-party security vendor recruitment and training including:
• Ensure third-party security guard firm complies with the service contract, KPIs and SLAs objectives including: Closely monitoring alarm response, building/grounds physical security protection, customer lease SLA requirements, effective crisis management, employee/customer safety, investigations, fire and life safety.
• Providing initial on-boarding and training for contracted security provider’s key supervisory staff (e.g. lead site, area managers) on technology, customer SLAs, site policy and procedures.
• Coordinate with guard services provider to ensure consistent development of, and compliance with, post orders.
• Establish an annual security operations plan for assigned properties on staffing, recruiting and retention, systems, infrastructure upgrades and maintenance, budget management and customer satisfaction.
• Set KPIs to measure and report on operational and systems performance.
• Ensure all training requirements and/or annual company-sponsored security operational exercises, compliance requirements and audits are completed on-time for assigned territory.
• Lead business continuity and emergency response planning and operations coordination for assigned operations.
• Monitor and regulate security platform transactions, security vendor KPI’s and SLA’s in assigned territory; and develop corrective actions to address deficiencies.
• Keep records and prepare accurate timely reports both manually and through automated methods.
• Facilitate security equipment deployment projects as appropriate and assigned by Digital manager.
• Support internal and external regulatory audits and certifications, customer/sales/corporate tours as needed.
• Liaison with Digital Realty’s corporate Portfolio Security, other Digital departments, local fire and police officials, contractors and others to identify, analyze and solve problems and create opportunities for continuous improvement.
• Successfully perform and complete duties that may be assigned by Digital manager.

Benefits

• Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level