Market Relations Manager I (South Florida)

Florida Blue • Miami, FL

5d

About The Position

The Market Relations Manager will provide designated support to agencies as part
of the Agency Engagement Model. Their primary responsibility is forging
effective relationships with aligned agencies for the overarching objective of
increased agency satisfaction, ultimately supporting new sales and retention
objectives.

Important to Know

Must have valid drivers license

Frequent travel for client visits, training, meetings, events, etc..

Must reside in Miami, FL or surrounding area

Requirements

• 2+ years related work experience in service, marketing or sales position preferably in the health career employee benefits area
• Related Bachelor’s degree or additional related equivalent work experience
• 2-15 Resident Health & Life (Including Annuities & Variable Contracts) Agent License within 90 days of hire
• Valid Drivers License Upon Hire
• Ability to identify and address complex business issues
• Strong problem-solving skills, excellent presentation, written, and communication skills
• Traveling on a daily basis is required, as well as possible overnight stays
• Incumbent may need to reside in the area where the position is housed
• Ability to facilitate multi-functional work groups; demonstrated team/collaborative skills

Nice To Haves

• Knowledge of Florida Blue policies and procedures to effectively manage and coordinate assigned agency sales and service personnel
• Multi-lingual
• Experience with SharePoint

Responsibilities

• Establish and maintain strong relationships with aligned agencies via routine proactive visits, touchpoints and communication
• Achieve a differentiated understanding of the agencies’ organizations and business processes, both formal and informal
• Identify agencies’ trends and pain points in order to proactively provide training, education and internal solutioning
• Educate agencies on Florida Blue’s sales processes, products, policies and procedures
• Communicate state and federal legislation impacts and assist agencies and/or groups with implementing procedures to support legislative changes
• Build strong partnerships with internal and external partners who support the servicing and selling of our products
• Act as a liaison and primary point of contact between agencies and internal/external business partners
• Act as point of contact for specific 100+ non-standard groups
• Manage resolution of escalated/complex issues in collaboration with sales support and internal business partners
• Utilize problem-solving skills and influence with internal key stakeholders to innovate, enhance, and implement processes and systems capabilities, to meet the unique needs of the agencies
• Provide agency requested group level support for enrollment meetings and materials, presentation of wellness initiatives, analytical data (reports, health care assessments, etc.) and other administrative support, as needed
• Manage and ensure smooth operations of all aspects of the group’s plan and benefits throughout the policy term
• Manage own personal and professional development
• Manage time, territory, costs and administrative requirements by effectively planning and carrying out plans to ensure that support activities are achieved
• Comply with state and regulatory requirements and corporate policies and procedures
• Demonstrate ability to act as change-agent and successfully facilitate adoption of change

Benefits

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available; and a comprehensive wellness program
• Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.
• To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees