Market Relations Manager I (South Florida)

GuideWell•Miami, FL

About The Position

The Market Relations Manager will provide designated support to agencies as part of the Agency Engagement Model. Their primary responsibility is forging effective relationships with aligned agencies for the overarching objective of increased agency satisfaction, ultimately supporting new sales and retention objectives. Important to Know Must have valid drivers license Frequent travel for client visits, training, meetings, events, etc.. Must reside in Miami, FL or surrounding area What You'll Be Doing Relationship Performance Responsibilities Establish and maintain strong relationships with aligned agencies via routine proactive visits, touchpoints and communication Achieve a differentiated understanding of the agencies’ organizations and business processes, both formal and informal Identify agencies’ trends and pain points in order to proactively provide training, education and internal solutioning Educate agencies on Florida Blue’s sales processes, products, policies and procedures Communicate state and federal legislation impacts and assist agencies and/or groups with implementing procedures to support legislative changes Build strong partnerships with internal and external partners who support the servicing and selling of our products Account Service Performance Responsibilities Act as a liaison and primary point of contact between agencies and internal/external business partners Act as point of contact for specific 100+ non-standard groups Manage resolution of escalated/complex issues in collaboration with sales support and internal business partners Utilize problem-solving skills and influence with internal key stakeholders to innovate, enhance, and implement processes and systems capabilities, to meet the unique needs of the agencies Provide agency requested group level support for enrollment meetings and materials, presentation of wellness initiatives, analytical data (reports, health care assessments, etc.) and other administrative support, as needed Manage and ensure smooth operations of all aspects of the group’s plan and benefits throughout the policy term Development and Administrative Performance Responsibilities Manage own personal and professional development Manage time, territory, costs and administrative requirements by effectively planning and carrying out plans to ensure that support activities are achieved Comply with state and regulatory requirements and corporate policies and procedures Demonstrate ability to act as change-agent and successfully facilitate adoption of change

Requirements

2+ years related work experience in service, marketing or sales position preferably in the health career employee benefits area
Related Bachelor’s degree or additional related equivalent work experience
2-15 Resident Health & Life (Including Annuities & Variable Contracts) Agent License within 90 days of hire
Valid Drivers License Upon Hire
Ability to identify and address complex business issues
Strong problem-solving skills, excellent presentation, written, and communication skills
Traveling on a daily basis is required, as well as possible overnight stays
Incumbent may need to reside in the area where the position is housed
Ability to facilitate multi-functional work groups; demonstrated team/collaborative skills

Nice To Haves

Knowledge of Florida Blue policies and procedures to effectively manage and coordinate assigned agency sales and service personnel
Multi-lingual
Experience with SharePoint

Responsibilities

Establish and maintain strong relationships with aligned agencies via routine proactive visits, touchpoints and communication
Achieve a differentiated understanding of the agencies’ organizations and business processes, both formal and informal
Identify agencies’ trends and pain points in order to proactively provide training, education and internal solutioning
Educate agencies on Florida Blue’s sales processes, products, policies and procedures
Communicate state and federal legislation impacts and assist agencies and/or groups with implementing procedures to support legislative changes
Build strong partnerships with internal and external partners who support the servicing and selling of our products
Act as a liaison and primary point of contact between agencies and internal/external business partners
Act as point of contact for specific 100+ non-standard groups
Manage resolution of escalated/complex issues in collaboration with sales support and internal business partners
Utilize problem-solving skills and influence with internal key stakeholders to innovate, enhance, and implement processes and systems capabilities, to meet the unique needs of the agencies
Provide agency requested group level support for enrollment meetings and materials, presentation of wellness initiatives, analytical data (reports, health care assessments, etc.) and other administrative support, as needed
Manage and ensure smooth operations of all aspects of the group’s plan and benefits throughout the policy term
Manage own personal and professional development
Manage time, territory, costs and administrative requirements by effectively planning and carrying out plans to ensure that support activities are achieved
Comply with state and regulatory requirements and corporate policies and procedures
Demonstrate ability to act as change-agent and successfully facilitate adoption of change

Benefits

As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities. To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:
Medical, dental, vision, life and global travel health insurance
Income protection benefits: life insurance, short- and long-term disability programs
Leave programs to support personal circumstances
Retirement Savings Plan including employer match
Paid time off, volunteer time off, 10 holidays and 2 well-being days
Additional voluntary benefits available; and a comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ. To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.
Typical Annualized Hiring Range: $59,800 - $74,700
Annualized Salary Range: $59,800 - $97,100
Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.